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Contact Center Supervisor jobs in Utah

Recently Added Contact Center Supervisor jobs

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Contact Center Supervisor
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Contact Center Supervisor - Onsite

    • Location: Lehi, UT**


    Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Contact Center Supervisor. Our mission is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments. We're looking for a leader who has a track record of driving exceptional results in a customer-centric call center environment.

    Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

    Key Responsibilities:

    • Utilize data-driven insights to oversee intricate processes.
    • Manage performance metrics, policies, and procedures.
    • Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.
    • Provide invaluable coaching, constructive feedback, and conduct performance evaluations.
    • Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.


    Key Qualifications:

    • 1-3 years of proven customer service supervisor experience.
    • Background in high-volume customer service leadership or call center operations.
    • Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
    • Genuine passion for supporting individuals facing mental health challenges.
    • Demonstrated ability to make sound decisions amidst competing priorities.
    • Exceptionally organized with an acute attention to detail.
    • Driven and self-motivated.
    • Exceptional customer service, communication, problem-solving, and de-escalation skills.
    • Comfortable engaging with professionals at all levels.


    Why Serenity: At Serenity, we offer more than just a job. We provide:

    • Comprehensive insurance coverage (90% premium covered by Serenity)
    • Clear paths for growth and advancement
    • Competitive compensation (DOE)
    • No cold calling or sales involved
    • Generous PTO plus 10 major holidays off
    • 401K retirement plan
    • Employee Referral Program
    • And much more!


    About Serenity:

    Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.
  • 8 Days Ago
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Supervisor contact center
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Contact Center Supervisor - Onsite Location : Lehi, UT Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare tec...
  • 24 Days Ago
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Contact Center Supervisor
  • Serenity Healthcare
  • Utah County, UT FULL_TIME
  • Contact Center Supervisor - Onsite Location: Lehi, UT**Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare tec...
  • 3 Days Ago
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S
Contact Center Supervisor
  • Serenity Healthcare
  • Provo, UT FULL_TIME
  • - Onsite Location: Provo, UT**Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dyn...
  • 4 Days Ago
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Contact Center Supervisor OCC - Messaging (Remote)
  • Home Depot / THD
  • Salt Lake, UT OTHER
  • Position Purpose: The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the...
  • 18 Days Ago
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Contact Center Representative
  • HelpCloud
  • Lindon, UT FULL_TIME
  • About: We’re seeking experienced Contact Center Representatives that will be responsible for over the phone support and providing customers with top notch customer service and resolutions. Previous co...
  • 4 Days Ago
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Contact Center Supervisor jobs at Popular Companies

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Contact Center Supervisor
  • CDR Maguire
  • Miami, FL
  • Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support...
  • 6/11/2024 12:00:00 AM
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Supervisor - Contact Center
  • Hackensack Meridian Health
  • Neptune, NJ
  • Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients ...
  • 6/10/2024 12:00:00 AM
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Supervisor, Benefits Administration Services
  • Conduent
  • Chesapeake, VA
  • About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of...
  • 6/10/2024 12:00:00 AM
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Supervisor, Contact Center
  • Travis Credit Union
  • Vacaville, CA
  • Contact Center Management is responsible for ensuring outstanding and professional member service via Contact Center cha...
  • 6/9/2024 12:00:00 AM
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Onsite Contact Center Representative 1
  • Our Community Credit Union
  • Shelton, WA
  • As a Contact Center Representative, you and your team will provide OURCU's members with high-quality member service via ...
  • 6/9/2024 12:00:00 AM
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Contact Center Supervisor
  • State Bank of India (California)
  • The State Bank of India (California) offers a competitive compensation based on experience and benefit package which inc...
  • 6/8/2024 12:00:00 AM
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Supervisor, Contact center
  • Global Payments, Inc.
  • Columbus, GA
  • Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our p...
  • 6/8/2024 12:00:00 AM
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Team Lead Contact Center- 2nd Shift
  • Versiti, Inc.
  • Indianapolis, IN
  • Overview: Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood ...
  • 6/8/2024 12:00:00 AM
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About Utah

Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau. Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Supervisor jobs
$51,949 to $71,785

Most Popular Cities in Utah for Contact Center Supervisor Jobs

What does a Contact Center Supervisor do?

Contact Center Supervisor
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
February 26, 2022
Assist with change management by training agents when there is a new or added step to a process or workflow.
January 12, 2022
Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.
December 26, 2021
Participates in executing, monitoring, evaluating the coaching, training, hardware/software tool implementation, motivational and counselling programs for the team.
September 30, 2021
Contact Center Supervisor in Princeton, NJ
Demonstrated excellence in communication (written and verbal) with internal and external customers.
April 09, 2022
Contact Center Supervisor in Memphis, TN
Implements policies and procedures and recommends new approaches to effect continual area improvements.
April 07, 2022