Contact Center Supervisor jobs in North Carolina
Recently Added Contact Center Supervisor jobs
Operations Supervisor- Contact Center
- Victra - Verizon Authorized Retailer
-
Winterville, NC
FULL_TIME
-
Why Join VICTRA
Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Guest, Every Time is the foundation for how we approach every day at VICTRA.
As the leader of the operations team everyday your mission will be to drive the center toward operational excellence. The operational supervisor role will create new and innovative programs meant to enhance the employee and gust experiences by leveraging feedback from our frontline employees and supervisors.
We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration
Here Are Your Core Responsibilities- Create and maintain all employee recognition programs.
- Contact Center supply management.
- Plan and help facilitate employee meetings.
- Center communications
- Manage training completion rates.
- Point of contact for all center technology implementations
- Call Center Reporting
- Manage a small team of operational coordinators.
- Point of contact for all facility related matters
- Manage staff meetings and action items.
- New Hire Coordination
- Knowledge management systems
- Competitive Pay
- Premium Health, Dental, and Vision Insurance
- Paid Maternity Leave
- 401K Match
- Tuition Reimbursement
- Fifty percent off Verizon Service
- VNation Disaster Relief
- Diversity, Equity, & Inclusion Team Member Resource Groups
- Career Advancement Opportunities
- 3-5 years operational experience working in call centers or large employee organizations.
- Demonstrates a systematic approach in carrying out assignments.
- Ability to propose plans of action which are timely, realistic, and positive.
- Shows finesse in situations of stress.
- Effectively manage workflow; divides work into manageable activities.
- Communicates clearly, concisely, and with confidence.
- Makes full use of computer productivity software.
- Successfully develops creative strategies.
- Gives careful attention to cost implications of decisions.
- Strongly motivated to achieve higher expectations.
- Legally authorized to work in the United States
- Associate or bachelor’s degree preferred.
- At least 18 years or older
We are proud to be an Equal Employment Opportunity Employer - and we celebrate our Team Members' differences. We do not discriminate based on race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military, or veteran status, physical or mental disability, and genetic information. Different makes us better. - 9 Days Ago
Operations Supervisor- Contact Center
- Victra - PRD
-
Winterville, NC
FULL_TIME
- Why Join VICTRAVictra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Guest...
- 10 Days Ago
Contact center
- Victra
-
Winterville, NC
FULL_TIME
- Why Join VICTRA Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Gues...
- 19 Days Ago
Software Engineer-Contact Center
- Truist Insurance Holdings, LLC
-
Raleigh, NC
FULL_TIME
- The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. Need Help? If yo...
- 1 Day Ago
Systems Analyst-Contact Center
- Truist Insurance Holdings, LLC
-
Raleigh, NC
FULL_TIME
- The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. Need Help? If yo...
- 1 Day Ago
Contact center specialist
- Zoom
-
Raleigh, NC
FULL_TIME
- What you can expect In this role you will grow adoption and deployment of Zoom Contact Center (CCaaS), Zoom Virtual Agent, and Zoom Engagement Management capabilities (WFO / WFM). Increasing awareness...
- 2 Days Ago
Contact Center Supervisor jobs at Popular Companies
Patient Contact Center Representative
- VSP Vision
-
Tampa, FL
- Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community ...
- 6/10/2024 12:00:00 AM
Supervisor - Contact Center
- Hackensack Meridian Health
-
Neptune, NJ
- Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients ...
- 6/10/2024 12:00:00 AM
Supervisor, Benefits Administration Services
- Conduent
-
Chesapeake, VA
- About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of...
- 6/10/2024 12:00:00 AM
Supervisor, Contact Center
- Travis Credit Union
-
Vacaville, CA
- Contact Center Management is responsible for ensuring outstanding and professional member service via Contact Center cha...
- 6/9/2024 12:00:00 AM
Onsite Contact Center Representative 1
- Our Community Credit Union
-
Shelton, WA
- As a Contact Center Representative, you and your team will provide OURCU's members with high-quality member service via ...
- 6/9/2024 12:00:00 AM
Contact Center Supervisor
- State Bank of India (California)
-
- The State Bank of India (California) offers a competitive compensation based on experience and benefit package which inc...
- 6/8/2024 12:00:00 AM
Supervisor, Contact center
- Global Payments, Inc.
-
Columbus, GA
- Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our p...
- 6/8/2024 12:00:00 AM
Contact Center Supervisor
- CDR Maguire
-
Miami, FL
- Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support...
- 6/6/2024 12:00:00 AM
About North Carolina
North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Supervisor jobs
$52,441 to $72,464
Most Popular Cities in North Carolina for Contact Center Supervisor Jobs
What does a Contact Center Supervisor do?
Contact Center Supervisor
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
February 26, 2022
Assist with change management by training agents when there is a new or added step to a process or workflow.
January 12, 2022
Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.
December 26, 2021
Participates in executing, monitoring, evaluating the coaching, training, hardware/software tool implementation, motivational and counselling programs for the team.
September 30, 2021
Contact Center Supervisor in Princeton, NJ
Demonstrated excellence in communication (written and verbal) with internal and external customers.
April 09, 2022
Contact Center Supervisor in Memphis, TN
Implements policies and procedures and recommends new approaches to effect continual area improvements.
April 07, 2022