Contact Center Supervisor jobs in Colorado
Recently Added Contact Center Supervisor jobs
Patient Contact Center Supervisor
- Intermountain Health
-
Wheat Ridge, CO
FULL_TIME
-
Job Description:
Schedule - Monday thru Friday 7am to 5pm; closed 6 major Holiday's.- Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
- Communicate and model the values of Intermountain Health and MGPS through orientation, development, mentoring, performance feedback, leadership rounding and evaluation of associates.
- Contributes to development and implementation of strategies to improve the Patient Contact Center work culture including comprehensive training and skill development. Works closely with the Patient Contact Center Manager. Builds and maintains positive and professional relationships with clinic managers and supervisors to ensure all needs are met and guidelines are being followed.
- Display dependability and initiative in job performance by being prompt in completing tasks and helping others as needed or when called upon to do so.
- Establish rapport with caregivers to develop and strengthen trust with the healthcare team.
- Collaborates with centralized services team for interviewing staff within the departments. for staff.
- Enroll caregivers in appropriate courses to ensure proper training is delivered.
- Oversees training and onboarding for new caregivers.
- Identifies deficiencies in skill set and competency and implements action plans to resolve. Assist in coordinating and leading department meetings.
- Provides coaching and feedback to caregivers, addressing performance concerns.
- Facilitates and documents annual performance reviews for each individual caregiver.
- Ensures team is compliant with company standards, policies, and procedures.
- Compliance with HIPAA regulations.
- Manages quality assurance reviews with Patient Contact Center Leads to ensure the upmost patient centered care is delivered.
- Plans and implements staff development activities.
- Prepares work schedules.
- Responsible for understanding metrics and KPIs; working towards departmental goals.
- Required to act as a Patient Contact Center Specialist during peak times including all essential duties and responsibilities of a Patient Contact Center Specialist based on business need.
- Performs other duties as assigned.
Required: High School Diploma or equivalent.
Preferred: Bachelor’s degree.
CERTIFICATION, REGISTRATION, LICENSE
(*indicates primary source verification requirement)
Required: N/A
Preferred: N/A
Experience
Required: Three (3) years call center or front/back-office experience in a health care organization is.
Preferred: Two (2) year leadership/supervisory experience.
Preferred: Call center experience.
Physical Requirements:
Anticipated job posting close date:
06/20/2024
Location:
Lutheran Medical Center
Work City:
Wheat Ridge
Work State:
Colorado
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$21.59 - $37.12
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. - 2 Days Ago
Supervisor, Contact Center Operations
- Solari, Inc.
-
Denver, CO
FULL_TIME
- The Job/What You'll Do: Responsible for daily operations and performance of the Contact Center. Actively monitors systems, data, reports, technology and employee feedback. Strong ability to maintain k...
- 24 Days Ago
Patient Contact Center Manager
- Centers for Gastroenterology
-
Fort Collins, CO
FULL_TIME
- Delivering the highest quality gastrointestinal healthcare in Northern Colorado. We respect our patients, our referring providers and business partners; we respect each other and our communities. Posi...
- 3 Days Ago
Clinical Contact Center Representative
- Kaiser Permanente
-
Aurora, CO
OTHER
- SEIU Local 105 - $21.52 - $24.48“May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective co...
- 9 Days Ago
Specialist, Contact Center Services
- troweprice
-
Colorado, CO
FULL_TIME
- There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement...
- 9 Days Ago
Specialist, Contact Center Services
- T. Rowe Price
-
Colorado, CO
FULL_TIME
- There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement...
- 9 Days Ago
Contact Center Supervisor jobs at Popular Companies
Contact Center Supervisor
- CDR Maguire
-
Miami, FL
- Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support...
- 6/11/2024 12:00:00 AM
Supervisor - Contact Center
- Hackensack Meridian Health
-
Neptune, NJ
- Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients ...
- 6/10/2024 12:00:00 AM
Supervisor, Benefits Administration Services
- Conduent
-
Chesapeake, VA
- About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of...
- 6/10/2024 12:00:00 AM
Supervisor, Contact Center
- Travis Credit Union
-
Vacaville, CA
- Contact Center Management is responsible for ensuring outstanding and professional member service via Contact Center cha...
- 6/9/2024 12:00:00 AM
Onsite Contact Center Representative 1
- Our Community Credit Union
-
Shelton, WA
- As a Contact Center Representative, you and your team will provide OURCU's members with high-quality member service via ...
- 6/9/2024 12:00:00 AM
Contact Center Supervisor
- State Bank of India (California)
-
- The State Bank of India (California) offers a competitive compensation based on experience and benefit package which inc...
- 6/8/2024 12:00:00 AM
Supervisor, Contact center
- Global Payments, Inc.
-
Columbus, GA
- Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our p...
- 6/8/2024 12:00:00 AM
Team Lead Contact Center- 2nd Shift
- Versiti, Inc.
-
Indianapolis, IN
- Overview: Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood ...
- 6/8/2024 12:00:00 AM
About Colorado
Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census.
The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Supervisor jobs
$55,718 to $76,993
Most Popular Cities in Colorado for Contact Center Supervisor Jobs
What does a Contact Center Supervisor do?
Contact Center Supervisor
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
February 26, 2022
Assist with change management by training agents when there is a new or added step to a process or workflow.
January 12, 2022
Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.
December 26, 2021
Participates in executing, monitoring, evaluating the coaching, training, hardware/software tool implementation, motivational and counselling programs for the team.
September 30, 2021
Contact Center Supervisor in Princeton, NJ
Demonstrated excellence in communication (written and verbal) with internal and external customers.
April 09, 2022
Contact Center Supervisor in Memphis, TN
Implements policies and procedures and recommends new approaches to effect continual area improvements.
April 07, 2022