Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Concierge Contact Center is looking for individuals that want to join a company that is growing and expanding monthly. We are looking for Scheduling Specialists that will be a positive addition to our team.
Our Scheduling Specialists are high energy, can handle growth and change with ease and love a challenge.
We have an extensive training program and high supervisor to Specialists ratio throughout the company.
The great advantage of working at Concierge Contact Center:
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Employment Requirements
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 8 – 40 per week
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Work Location: In person