Contact Center Scheduling Manager jobs in Mississippi

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager-Call Center - BMG JS Central Scheduling
  • Baptist
  • Jackson, MS FULL_TIME
  • Summary

    Serves as a patient access expert to provide recommendations to improve workflows and enhance the scope and future trajectory of the Call Center and Referral Center. Responsible for managing the processes of the department to ensure that complete and accurate demographic and financial data is captured in a consistent and timely manner, that EPIC workflows are consistently reviewed as they pertain to the clinic, that communication and education is consistently shared with staff to optimize EPIC functionality within BMG ClinicsEnsures consistency in delivering services efficiently, timely, and with high quality to all locations and physicians. Ensures that all federal and state compliance requirements are met. Strives to reach and maintain department goals at the highest standard in all areas of responsibility. Takes initiative to improve processes and strives for positive customer outcomes. Leads by example. Maintains quality, training, and system enhancements within the department. Performs all other duties as assigned.

    Responsibilities

    • Responsible for managing the day-to-day operations, planning, measuring, and execution of the call center and areas as assigned including, but not limited to: scheduling of outpatient services, receipt of paper and electronic physician orders/referrals, etc..
    • Oversight to training and education to all schedulers and physician referral representatives.
    • Evaluates the performance of department personnel and initiate recommendations for personnel actions such as promotions and disciplinary actions. Manage call center and referral center team members and coordinate resources, activities and personnel associated within BMG Clinics.
    • Strategic planning, education and oversight to the centralized call center and referral center covering BMG Clinics.
    • Develop and implement cross-training program for key positions with continuous monitoring of training efforts in the call center and referral center areas.
    • Building and performs monthly education sessions for call center and referral center staff for continuous education.
    • Participation in the formulation and maintenance of continuous programs for the orientation, training and career development of staff.
    • Performs staff audits to ensure staff are utilizing applications according to optimal workflow recommendations.
    • Oversight of payer website access, including adding staff, terminating staff access and monthly/quarterly audits to verify access capabilities.
    • Oversight of all provider schedule builds and changes within the Epic system for providers.
    • Works in conjunction with the leadership to verify processes and procedures are standard across BMG Clinics, whenever possible.
    • Supports centralized system processes in the scheduling areas.
    • Performs other duties as assigned.


    Requirements, Preferences and Experience

    Education

    Minimum: Bachelor's degree in Healthcare Administration, Business/Management, Information Systems, or other Healthcare discipline is required and/or equivalent years of work experience.

    Experience

    Preferred: 2-5 plus years of hospital operational supervisory experience in a healthcare setting, experience in patient access preferred

    Minimum: 2-4 years Healthcare/Medical-Business Operations experience required

    Licensure, Registration, Certification

    Minimum: CHAA Certification through the National Association of Healthcare Access Management with 15 months of hire.

    Special Skills

    Minimum: Proficient computer skills. Must have interpersonal skills sufficient to effectively and cordially interact with staff, patients, medical staff, families, and visitors. Must also possess time management, analytical and negotiation skills.

    About Baptist Memorial Health Care

    At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

    At Baptist, We Offer:
    • Competitive salaries
    • Paid vacation/time off
    • Continuing education opportunities
    • Generous retirement plan
    • Health insurance, including dental and vision
    • Sick leave
    • Service awards
    • Free parking
    • Short-term disability
    • Life insurance
    • Health care and dependent care spending accounts
    • Education assistance/continuing education
    • Employee referral program

    Job Summary:
    Position: 17720 - Manager-Call Center
    Facility: MBMC - Medical Arts West
    Department: BMG JS Central Scheduling
    Category: Leadership & Administration
    Type: Non Clinical
    Work Type: Full Time
    Work Schedule: Days
    Location: US:MS:Jackson
    Located in the Jackson, MS metro area
  • 20 Days Ago

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Contact Center Representative- WFH
  • Tivly
  • jackson, MS FULL_TIME
  • DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
  • 5 Days Ago

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Contact Center Representative
  • Jackson Hewitt - 1689
  • Brandon, MS FULL_TIME
  • At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is...
  • 7 Days Ago

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Supervisor contact center
  • Equity LifeStyle Properties, Inc.
  • Biloxi, MS FULL_TIME
  • With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Contact Center Supervisor...
  • 11 Days Ago

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Contact Center Supervisor
  • MHC Property Management L.P.
  • Biloxi, MS FULL_TIME
  • With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of Contact Center Supervisor ...
  • 1 Month Ago

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Temporary Hurricane Contact Center Agent
  • MCI Military Recruitment
  • Mississippi, MS TEMPORARY
  • POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
  • 4 Days Ago

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Contact Center Operations Manager
  • VBeyond Corporation
  • Jersey City, NJ
  • Title: Customer Experience Contact Center Strategy and Operations Manager Location: Jersey City, NJ Experience in Financ...
  • 6/10/2024 12:00:00 AM

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Contact Center Manager
  • Vanguard
  • Wayne, PA
  • As a Workplace Contact Center Engineering Manager, you will lead a team of engineers dedicated to designing, implementin...
  • 6/10/2024 12:00:00 AM

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Contact Center Manager (Call Center Manager)
  • Educational Federal Credit Union
  • Miami, FL
  • Job Summary: The Member Contact Center Manager is responsible for the leadership of the Credit Union's Member Contact Ce...
  • 6/9/2024 12:00:00 AM

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Contact Center Manager
  • SEB Professional North America
  • Irvine, CA
  • Who Are We? Our passion for coffee makes SEB Professional North America a growing company! We are in the professional co...
  • 6/8/2024 12:00:00 AM

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Contact Center Operations Manager
  • IGT Solutions
  • San Antonio, TX
  • Position: Operations Manager Location: San Antonio, Texas Job Responsibility: IGT Solutions is looking for a Operations ...
  • 6/7/2024 12:00:00 AM

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Contact Center Operations Manager
  • IGT Solutions
  • Philadelphia, PA
  • Position: Operations Manager Location: Philadelphia, PA Job Responsibility: IGT Solutions is looking for a Operations Ma...
  • 6/7/2024 12:00:00 AM

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Contact Center Manager (Call Center Manager) - On-site
  • Educational Federal Credit Union
  • Miami, FL
  • Job Description Job Description Job Summary: The Member Contact Center Manager is responsible for the leadership of the ...
  • 6/7/2024 12:00:00 AM

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Contact Center Operations Manager
  • IGT Solutions
  • Jacksonville, FL
  • Position: Operations Manager Location: Jacksonville, Florida Job Responsibility: IGT Solutions is looking for a Operatio...
  • 6/7/2024 12:00:00 AM

Mississippi is bordered to the north by Tennessee, to the east by Alabama, to the south by Louisiana and a narrow coast on the Gulf of Mexico; and to the west, across the Mississippi River, by Louisiana and Arkansas. In addition to its namesake, major rivers in Mississippi include the Big Black River, the Pearl River, the Yazoo River, the Pascagoula River, and the Tombigbee River. Major lakes include Ross Barnett Reservoir, Arkabutla Lake, Sardis Lake, and Grenada Lake with the largest lake being Sardis Lake. Mississippi is entirely composed of lowlands, the highest point being Woodall Mountai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Manager jobs
$86,232 to $123,951

Contact Center Scheduling Manager in Harrisburg, PA
Calabrio recently introduced Self-Scheduling, a new workforce management technology, to Calabrio Workforce Management platform.
January 18, 2020
Contact Center Scheduling Manager in Cheyenne, WY
Crucially, intra-day scheduling allows small changes during the day while considering unplanned agent absences and changes in customer demand.
January 30, 2020
Contact Center Scheduling Manager in Kansas City, MO
When it comes to scheduling, flexible work models don’t only benefit employees; it benefits management.
February 24, 2020