Contact Center Scheduling Manager jobs in Iowa
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Manager jobs
- Randstad Digital
-
Rapids, IA
FULL_TIME
-
Job Details
job summary:We are seeking an experience PM for a contract assignment with potential to role into a full time role. Candidate will be managing a contact center project, which involves determining project deliverables and timelines, enhancing the project plan and managing to the plan, coordinating and leading meetings, preparing meeting minutes and status reports to leaders Will be working with team members to resolve issues and adhearance to deadlines. Will be coordinating activities of a project team which may include individuals from multiple teams, departments and locations. Will manage and deliver assigned projects to agreed timescales, budgets and quality standards. Will help optimize Call Center as a Service initiative - everything from consolidation - project ownership - utilization rates - assessments - work stream - provide stand up's - provide board level review - customer interaction - provide work stream and decommission of related systems. Really looking for a champion to drive initiatives from start to finish and prioritize work levels.
Will be supporting Project Management methodologies.
5-7 years of related work experience
University or Bachelor's degree in related field or equivalent work experience
Experience using MS Office products (Word, Excel, PowerPoint - Sharepoint)
Experience with MS Project 2010 and Project Portfolio Tools and bring best practices to the table.
Experience with CCaaS (Contact Center as a Service) and/or Acqueon Five9 - would be very desirable. Introducing new, vendor-provided technologies that are replacing legacy systems and creating requirements and opportunities to change existing processes and tools.
location: Cedar Rapids, Iowa
job type: Contract
salary: $45 - 63 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:Candidate will be managing a contact center project, which involves determining project deliverables and timelines, enhancing the project plan and managing to the plan, coordinating and leading meetings, preparing meeting minutes and status reports to leaders Will be working with team members to resolve issues and adhearance to deadlines. Will be coordinating activities of a project team which may include individuals from multiple teams, departments and locations. Will manage and deliver assigned projects to agreed timescales, budgets and quality standards. Will help optimize Call Center as a Service initiative - everything from consolidation - project ownership - utilization rates - assessments - work stream - provide stand up's - provide board level review - customer interaction - provide work stream and decommission of related systems. Really looking for a champion to drive initiatives from start to finish and prioritize work levels.
qualifications:- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors
skills:- Manager
- Manager
- Project Coordination
- Cloud
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
- 4 Days Ago
- MVGM Nederland
-
Breda, IA
FULL_TIME
- Ben jij iemand die de waarde van een tevreden klant snapt? Dan zijn wij op zoek naar jou! Wij zijn namelijk op zoek naar toppers voor het hart van onze organisatie: ons Klant Contact Center. Het betre...
- 3 Days Ago
- Corda Credit Union
-
Hiawatha, IA
FULL_TIME
- Have you ever wondered who is behind the curtain in the Wizard of Oz making the magic happen?? It could be one of our extremely knowledgeable Contact Center Representatives!!Due to our growing members...
- Just Posted
- Greater Iowa Credit Union
-
Des Moines, IA
FULL_TIME
- Greater Iowa Credit Union is seeking a Contact Center Representative to assist members, vendors and potential members with their telephone requests. This includes duties associated with teller transac...
- 1 Month Ago
- Greater Iowa Credit Union
-
Ames, IA
FULL_TIME
- Greater Iowa Credit Union is seeking a Contact Center Representative to assist members, vendors and potential members with their telephone requests. This includes duties associated with teller transac...
- 1 Month Ago
- MCI Military Recruitment
-
Iowa, IA
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 4 Days Ago
Contact Center Scheduling Manager jobs at Popular Companies
- IGT Solutions
-
San Antonio, TX
- Position: Operations Manager Location: San Antonio, Texas Job Responsibility: IGT Solutions is looking for a Operations ...
- 6/12/2024 12:00:00 AM
- IGT Solutions
-
Philadelphia, PA
- Position: Operations Manager Location: Philadelphia, PA Job Responsibility: IGT Solutions is looking for a Operations Ma...
- 6/12/2024 12:00:00 AM
- IGT Solutions
-
Jacksonville, FL
- Position: Operations Manager Location: Jacksonville, Florida Job Responsibility: IGT Solutions is looking for a Operatio...
- 6/12/2024 12:00:00 AM
- Educational Federal Credit Union
-
Miami, FL
- Job Description Job Description Job Summary: The Member Contact Center Manager is responsible for the leadership of the ...
- 6/12/2024 12:00:00 AM
- VBeyond Corporation
-
Jersey City, NJ
- Title: Customer Experience Contact Center Strategy and Operations Manager Location: Jersey City, NJ Experience in Financ...
- 6/10/2024 12:00:00 AM
- Vanguard
-
Wayne, PA
- As a Workplace Contact Center Engineering Manager, you will lead a team of engineers dedicated to designing, implementin...
- 6/10/2024 12:00:00 AM
- Educational Federal Credit Union
-
Miami, FL
- Job Summary: The Member Contact Center Manager is responsible for the leadership of the Credit Union's Member Contact Ce...
- 6/9/2024 12:00:00 AM
- SEB Professional North America
-
Irvine, CA
- Who Are We? Our passion for coffee makes SEB Professional North America a growing company! We are in the professional co...
- 6/8/2024 12:00:00 AM