Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Concierge Contact Center is looking for individuals that want to join a company that is growing and expanding monthly. We are looking for Scheduling Specialists that will be a positive addition to our team.
Our Scheduling Specialists are high energy, can handle growth and change with ease and love a challenge.
We have an extensive training program and high supervisor to Specialists ratio throughout the company.
The great advantage of working at Concierge Contact Center:
*
*
*
Daily Tasks:
*Requirements:
Employment Requirements
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 8 – 40 per week
Benefits:
Healthcare setting:
Medical specialties:
Schedule:
Education:
Experience:
Shift availability:
Work Location: In person