Contact Center Scheduler jobs in Illinois
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
Contact Center Associate
- Mac Properties
-
Chicago, IL
FULL_TIME
-
Description
Position at Shared Apartment Services
Mac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis and Kansas City.
The available shift for this role is 3p-11:30p with a pay rate of $18/hour. Typical schedules are Tuesday-Saturday or Sunday-Thursday.
The Contact Center Associate brings positive energy to each conversation, resolves issues quickly and effectively, and makes callers feel welcome and appreciated. You will warmly and enthusiastically provide customer assistance via telephone, chat, email and social media support for Mac’s prospective and current residents. This customer service based role requires high attention to detail and a desire to help customers who need additional information and have questions.
Duties And Responsibilities- Enthusiastically communicate with prospective and current residents, anticipate their needs, provide professional and courteous service, and respond promptly and professionally.
- Creates memorable customer service experiences with a warm, welcoming personality.
- Develops a thorough knowledge of customer service protocol, features, and attracts customers by answering product and service questions accurately, professionally, timely, and thoroughly.
- Assists in the sales process by setting appointments for Leasing Consultants and prospective tenants.
- Completes residential lease applications and new resident files including Credit/Criminal history checks and Employer/Landlord verifications
- Performs other related duties and assignments as required
- Customer Service Minded People Person. The best part of serving others is creating experiences for them that go beyond the expected. Strong troubleshooting and relationship-building skills. Positive attitude, strong work ethic and self-motivation.
- Great communicator. Providing an amazing apartment rental experience requires the ability to communicate professionally and thoroughly (written, verbal, and listening) with prospective clients.
- Experience. At least 2 years of previous experience passionately building relationships with clients and providing an outstanding customer service experience to others.
- High School Diploma or equivalent is required for this role.
- Requires basic computer skills, including computer and telephone systems. Experience with Salesforce a plus.
About Mac: We believe that the quality of one’s life is directly related to the quality of one’s home. Since 2002, we have been creating rental homes and investing in neighborhoods for our residents in Chicago, Kansas City, and St. Louis. Our vision is to enable better lives through better homes- for our residents, our communities, and our colleagues. - 3 Days Ago
Medical Contact Center Agent
- Christopher Rural Health Planning Corporation
-
Christopher, IL
FULL_TIME
- Christopher Rea Clinic has openings for Contact Center Agents. This position will join a team of staff who receive all incoming phone calls for multiple Clinic Sites, schedule medical appointments and...
- 3 Days Ago
Contact Center Representative
- Self-Help Federal Credit Union
-
Chicago, IL
FULL_TIME
- WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive ...
- 4 Days Ago
Contact Center Director
- Banner Solutions
-
Chicago, IL
FULL_TIME
- Job Summary:We are seeking an experienced and dynamic Contact Center Director to oversee and enhance our contact center operations. This role requires a strategic leader with a strong background in pr...
- 5 Days Ago
Contact Center Agent II
- OSF HealthCare
-
Peoria, IL
FULL_TIME
- OverviewThis is a remote work from home position, must reside in IL. Would need to be able to travel to the office for training and other required, rare occasions. Training for this position will be o...
- 6 Days Ago
Contact Center Representative
- Self-Help Credit Union
-
Chicago, IL
FULL_TIME
- Job DetailsDescriptionWHO We Are:Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-...
- 6 Days Ago
Contact Center Scheduler jobs at Popular Companies
Schedule Analyst
- Aurora Flight Sciences Corporation
-
Manassas, VA
- Schedule Analyst Job Code 3804 Assigned Aurora Location Manassas, VA Locations Manassas, VA Apply Now (https://phg.tbe.t...
- 6/11/2024 12:00:00 AM
Mainframe Scheduling Analyst
- Ensono
-
Los Angeles, CA
- Mainframe Scheduling AnalystRemote - United StatesJR010267 Position Summary The Mainframe Scheduling Analyst provides te...
- 6/11/2024 12:00:00 AM
Enterprise Scheduling Analyst
- Diverse Lynx
-
Charlotte, NC
- Enterprise Scheduling Analyst - Charlotte, NC Job Description/ Responsibilities: Enterprise Scheduling Analyst will be p...
- 6/11/2024 12:00:00 AM
Workforce Management Scheduling Analyst
- Crisis Connections
-
- Position Title: Workforce Management Scheduling Analyst Reports to: Contact Center Operations Director Job Type: Full-ti...
- 6/10/2024 12:00:00 AM
Scheduler Analyst
- KAIROS Inc
-
Charleston, SC
- KAIROS, Inc is searching for an energetic, experienced, and highly motivated Scheduler Analyst, to join our team. This p...
- 6/10/2024 12:00:00 AM
Schedule Analyst
- Winstead Management Group
-
Cincinnati, OH
- Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
- 6/10/2024 12:00:00 AM
Project Schedule Analyst
- NINE 30 CONSULTING
-
Lexington Park, MD
- About Nine 30: Nine 30 Consulting is a small business located in Lexington Park, MD that provides financial management, ...
- 6/10/2024 12:00:00 AM
Senior Scheduling Analyst
- The CSL Group Inc.
-
Middleton, MA
- The company The CSL Group Inc. (“CSL”) of Montreal, Canada is a world-leading provider of marine dry bulk cargo handling...
- 6/9/2024 12:00:00 AM
About Illinois
Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP),
the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$47,710 to $66,509