Contact Center Scheduler jobs in Florida
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
OR Scheduler
- Parrish Medical Center
-
Titusville, FL
FULL_TIME
-
Department:
Operating Room
Schedule/Status:
6:30am-230pm; Full Time
Standard Hours/Week:
40
General Description:
This position reports to the Surgery Manager. The Unit Secretary/Scheduler is responsible for scheduling patient testing/procedures/admissions; obtaining pre-cert/authorization numbers and entering in the scheduling or registration system; obtaining and entering accurate insurance information; answering incoming phone calls and making outbound calls. The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.
Key Responsibilities:- Answer incoming calls in a timely and professional manner.
- Responds as a receptionist to patient, staff, physician, and visitors and other departments. Relays messages and coordinates information exchanges demonstrating professional telephone etiquette and interpersonal communication skills.
- Make outgoing calls to patients and physicians as needed to schedule appointments and or obtain updated/corrected order information.
- Schedules all patients for, surgical procedures through the applicable scheduling module (i.e. Meditech).
- Meets/exceeds performance expectations and completes work within the required timeframe.
- Ensure that any edits are performed in the scheduling module.
- Receive, maintain and ensure physician orders are indexed appropriately.
- Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time.
- Select the correct patient medical record number consistently.
- Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available.
- Utilize appropriate method/tool to communicate with Patient Access Staff and other facility departments as necessary.
- Organize and file medical information reports, maintains the patient throughout record, assembles and copies records and other necessary paperwork for transfers and discharges to other units or outside facilities. Arranges discharges by entering information in computer system and patient transporter services.
- Edit medical accounts to appropriate status per guidelines.
- Receive, maintain, and index physician orders guidelines.
- Attends in-service presentations, and completes mandatory education.
- Orders supplies on a weekly basis as directed; maintain unit inventory of chart and office supplies in Nursing Station and Physician Work Rooms. Maintain equipment and update work order system as needed.
- Assembles and maintains a supply of admission and discharge paperwork for future admissions and discharges. Operates office equipment such as computers, fax machines, phone systems, copy machines, scanners and label printers.
- Participates in process improvement initiatives.
- Performs similar or related duties as assigned.
- Knows fire, disaster and safety procedures and regulations as it pertains to the work area
Formal Education:- High School Diploma or GED required.
- 1 to 2 years of related experience preferred.
- N/A
Eligible to participate in a number of PMC-sponsored benefits, including:- Annual Accrual of 152 Personal Leave Bank (PLB) Hours
- Health, Dental and Vision Insurance
- 403(b) Retirement Program
- Tuition Reimbursement/Educational Assistance
- EAP, Flex Spending, Accident, Critical and Other Applicable Benefits
- 2 Days Ago
Scheduler
- Bayonet Point Surgery Center
-
Hudson, FL
FULL_TIME
- Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an...
- 2 Days Ago
Scheduler
- All Saints Surgery Center
-
Brooksville, FL
FULL_TIME
- Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an...
- Just Posted
Scheduler
- Performance Health Surgery Center
-
Fort Myers, FL
FULL_TIME
- Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an...
- Just Posted
Scheduler
- Parrish Medical Center
-
Titusville, FL
FULL_TIME
- Department : Operating Room Operating Room Schedule / Status : 6 : 30am-230pm; Full Time Standard Hours / Week : General Description : This position reports to the Surgery Manager. The Unit Secretary ...
- 15 Days Ago
Scheduler
- Brandon Surgery Center
-
Brandon, FL
FULL_TIME
- Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an...
- 24 Days Ago
Contact Center Scheduler jobs at Popular Companies
Schedule Analyst
- Aurora Flight Sciences Corporation
-
Manassas, VA
- Schedule Analyst Job Code 3804 Assigned Aurora Location Manassas, VA Locations Manassas, VA Apply Now (https://phg.tbe.t...
- 6/11/2024 12:00:00 AM
Mainframe Scheduling Analyst
- Ensono
-
Los Angeles, CA
- Mainframe Scheduling AnalystRemote - United StatesJR010267 Position Summary The Mainframe Scheduling Analyst provides te...
- 6/11/2024 12:00:00 AM
Enterprise Scheduling Analyst
- Diverse Lynx
-
Charlotte, NC
- Enterprise Scheduling Analyst - Charlotte, NC Job Description/ Responsibilities: Enterprise Scheduling Analyst will be p...
- 6/11/2024 12:00:00 AM
Workforce Management Scheduling Analyst
- Crisis Connections
-
- Position Title: Workforce Management Scheduling Analyst Reports to: Contact Center Operations Director Job Type: Full-ti...
- 6/10/2024 12:00:00 AM
Scheduler Analyst
- KAIROS Inc
-
Charleston, SC
- KAIROS, Inc is searching for an energetic, experienced, and highly motivated Scheduler Analyst, to join our team. This p...
- 6/10/2024 12:00:00 AM
Schedule Analyst
- Winstead Management Group
-
Cincinnati, OH
- Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
- 6/10/2024 12:00:00 AM
Project Schedule Analyst
- NINE 30 CONSULTING
-
Lexington Park, MD
- About Nine 30: Nine 30 Consulting is a small business located in Lexington Park, MD that provides financial management, ...
- 6/10/2024 12:00:00 AM
Senior Scheduling Analyst
- The CSL Group Inc.
-
Middleton, MA
- The company The CSL Group Inc. (“CSL”) of Montreal, Canada is a world-leading provider of marine dry bulk cargo handling...
- 6/9/2024 12:00:00 AM
About Florida
Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$44,305 to $61,763