Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Position Overview :
Regulates and maintains patient appointment schedules for Interventional Radiology, Cat Scan and Special Procedures.
Job Description :
These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).
JOB ACCOUNTABILITIES :
OPERATIONS :
Obtains Medication Information, Height, Weight and previous Medical History.
PHONES / FAXES / SUPPLIES :
Participates in continuous quality improvement activities.
EDUCATION :
HS Diploma or General Education Diploma (GED)
TYPICAL EXPERIENCE :
2 years of recent experience in scheduling for Radiology department
SKILLS AND KNOWLEDGE :
Organizational and multi-tasking skills.
Intermediate computer skills to include keyboarding, mouse movement, data entry and scheduling programs.
Verbal / written communication skills for frequent and challenging contact with physicians, employees, patients and patient families;
requires patience and compassion.
Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow.
Ability to work with others in a flexible and cooperative manner.
Ability to maintain composure during challenging interpersonal interactions.
Active listening skills; including interpersonal skills and telephone communication.
Applies moderate mental application and concentration to handle multiple procedures and interruptions throughout the day.
Pay Range : 32.05-36.06
Job Shift : Varied
Varied
Schedule : Per Diem / Casual
Per Diem / Casual
Shift Hours : Days of the Week :
Days of the Week : Variable
Variable
Weekend Requirements :
As Needed
Benefits : Unions :
Unions : Position Status :
Position Status : Non-Exempt
Non-Exempt
Weekly Hours : Employee Status :
Employee Status : Per Diem / Casual
Per Diem / Casual
Number of Openings :
Sutter Health is an equal opportunity employer EOE / M / F / Disability / Veterans.
Pay Range is $32.05 to $40.06 / hour
The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled.
Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs.
Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
Qualified applicants with arrest and conviction records will be considered for employment. Applicants for specific positions are still required to disclose certain convictions during the application process, and those convictions may also be considered in determining eligibility for employment in accordance with applicable law.
Last updated : 2024-05-03