Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
SUMMARY :
Perform administrative and certain clinical duties under the direction of a provider, such as scheduling appointments, maintaining medical records, billing and coding information for insurance purposes, taking and recording vital signs and medical histories, and preparing patients for examination.
JOB REQUIREMENTS
Education : High School Diploma or equivalent
Experience : Minimum two (2) years’ related work experience preferred. Previous medical office experience preferred.
Other : Ability to read, write and communicate effectively. Basic computer knowledge required.
Preferred Education : Certified Nurse Assistant
Safety Sensitive Designation :
This position is deemed safety sensitive in accordance with Arkansas Act 593 governing Medical Marijuana.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without an accommodation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform the following : Must have the ability to communicate effectively, orally and in writing, to solve problems and make decisions.
Ability to stand and walk, and bend, stoop and twist up to 8-10 hours during shift(s). Spends 8 hours or more in front of computer, monitor or similar screen utilizing keyboard and / or mouse, daily.
Acuity to the five senses is required in contact with patients, family members, physicians and coworkers. Must be able to handle critical and highly stressful situations with efficiency and composure.
Work Environment :
Medical type setting, clinic environment.
Last updated : 2024-05-23