Contact Center Sales Coach jobs in Maryland
Contact Center Sales Coach designs sales training materials on company products, business practices, and contact center practices. Coaches and motivates the contact center staff to meet targeted sales goals. Being a Contact Center Sales Coach supports evaluating sales performance and product knowledge. May require a bachelor's degree. Additionally, Contact Center Sales Coach typically reports to a manager or head of a unit/department. The Contact Center Sales Coach gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Sales Coach typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Sales Coach jobs
Sales Support Associate III
- Coach
-
Clarksburg, MD
FULL_TIME
-
Sales Support Associate Job Description
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.
CASH WRAP:
Sample of tasks required of role:- Greeting the customer with a smile and with eye contact and offering your name
- Interact genuinely and naturally with the customer
- Read cues and determine customers’ needs
- Conduct email/name capture, where permitted by law
- Maintain accuracy when operating POS
- Maintain cash wrap organization and cleanliness
- Suggest multiple add‐ons and sell gift cards
- Maintain cash and POS media accurately and in compliance with Coach policy
- Create lasting impression by genuinely thanking customer and provide reason to return
- Represent Coach brand appropriately
- Receive shipment and transfers
- Notify Store Management when new product arrives
- Scan cartons/transfers, verifying store information is correct
- Communicate all discrepancies to Store Management
- Process shipment/transfers according to Coach standards and timeframes
- Organize and clean stock room daily; to include offsite / remote warehouse as applicable
- Shift/organize product in the stockroom; react to sell through and make room for new product
- Manage stock levels/product ownership in back-of-house and sales floor
- Prepare and conduct regular cycle counts, as directed
- Participate in store physical inventory counts, as scheduled
- Maintain Company Loss Prevention standards
- Regularly analyze sales floor to assess replenishment needs
- Replenish sales floor/assigned zone
- React to sell through and execute visual merchandising needs.
- Support sales floor activities, as directed
- Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
- Respond to customer requests confidently; partner with sales team or Store Management, when needed
- Upkeep housekeeping standards
- Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.
- Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
- Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty.
Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
Additional Requirements
Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com. - 3 Days Ago
Sales Support Associate II
- Coach
-
Clarksburg, MD
FULL_TIME
- Sales Support Associate Job DescriptionThe Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servi...
- 3 Days Ago
Sales Support Associate III
- Coach
-
Oxon Hill, MD
FULL_TIME
- Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things...
- 4 Days Ago
Sales Associate III
- Coach
-
Oxon Hill, MD
FULL_TIME
- Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things...
- 4 Days Ago
Temporary Sales Associate
- Coach
-
Queenstown, MD
TEMPORARY
- Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things...
- 6 Days Ago
Sales Associate II
- Coach
-
Queenstown, MD
FULL_TIME
- Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things...
- 6 Days Ago
Contact Center Sales Coach jobs at Popular Companies
Sales Coach
- Alli Addiction Services
-
Grove City, OH
- Role Description This is a full-time, hybrid role located in Grove City, OH, with flexibility for some remote work. As a...
- 6/10/2024 12:00:00 AM
Sales Trainer
- Excelligence Learning Corporation
-
Shelton, CT
- About Excelligence: Excelligence is a leading provider of educational products and solutions, committed to enhancing the...
- 6/10/2024 12:00:00 AM
Sales Trainer
- Laser Photonics Corporation
-
Maitland, FL
- Laser Photonics, based in Orlando, Florida, is a leading brand in industrial-grade laser solutions, specializing in mark...
- 6/10/2024 12:00:00 AM
Sales Trainer
- Clayton
-
Maryville, TN
- Duties / Responsibilities: Develop and deliver training programs that assist internal and external teams and individual ...
- 6/10/2024 12:00:00 AM
Sunroom Sales Trainer
- Great Day Improvements: A Family of Brands
-
Cincinnati, OH
- Overview: Champion Windows - Sunroom Sales Trainer As the Sunroom Sales Trainer, you will maximize sales representative ...
- 6/9/2024 12:00:00 AM
Sales Trainer
- Waste Pro USA, Inc.
-
Longwood, FL
- The Sales Trainer provides sales training, mentoring, and support services to educate sales staff from the point of thei...
- 6/8/2024 12:00:00 AM
Sales Trainer
- Texas Quality Plumbing
-
Houston, TX
- Are you a highly motivated and results-driven individual? Do you have a way with people and a talent for teaching others...
- 6/8/2024 12:00:00 AM
Sales Trainer
- Laser Photonics
-
Orlando, FL
- Job Description Job Description Laser Photonics, based in Orlando, Florida, is a leading brand in industrial-grade laser...
- 6/6/2024 12:00:00 AM
About Maryland
Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary.
Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Sales Coach jobs
$48,546 to $66,711