Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Westbury Bank is opening a new department to better serve our customers and we want YOU to be a part of it!
The Contact Center Representative will build trust and strengthen customer relationships through knowledgeable, efficient, accurate and friendly interactions while adhering to bank policies and procedures. The Contact Center Representative role is responsible for handling all inbound and outbound calls and emails consistently and professionally. This position requires great customer service skills, especially over the phone, and the ability to remain professional and composed under pressure. Prior knowledge of banking operations is preferred.
Job Responsibilities
Employee Benefits
Westbury Bank offers a comprehensive and high-quality of benefits to support you throughout your career. Our offerings include:
Job Location
West Bend – 200 S Main Street location
Position Type
Full Time or Part Time
Westbury Bank is An Equal Opportunity Employer/Minority/Female/Disabled/Veteran