Contact Center Representative - Outbound jobs in Virginia
Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Outbound jobs
Contact Center Lending Advisor - OUTBOUND
- Virginia Credit Union
-
Midlothian, VA
FULL_TIME
- Job Description: PRIMARY FUNCTION: In a contact center environment, make outbound calls to proactively contact existing members and potential members to introduce needs-based lending and deposit solutions. Contribute to the credit union’s loan growth goals and strategies through disbursed loan dollars. Expand and deepen member relationships through products and services as well as exceptional service. Enter consumer loan and first mortgage applications in conformity with all applicable regulations including credit union policies and procedures. As an on-phone representative, answer all inquiries and promote credit union products and services. Provide quality, professional service while maintaining adherence to contact center scheduling. Comply with member service experience expectations and all VACU policies and procedures. JOB DUTIES AND RESPONSIBILITIES: Consistently and proactively seek sales leads through campaigns, corporate promotions, active credit bureau reports and other sources. Maintain exceptional follow-up and follow-through on all claimed sales leads and applications entered. Consistently and accurately discuss first mortgage and consumer loan products and services. Explore and evaluate member financial needs and make recommendations to help them achieve their financial goals. Enter all loan applications accurately and completely. Prepare consumer loan applications for disbursement. Make outbound calls and perform account inquiries and transactions as needed. Use cross selling techniques and lending knowledge to discuss additional products and services. Take inbound calls as needed by the business unit. Make positive contributions to the team and department. Meet and/or exceed all individual, team and department performance metrics and goals. Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required ongoing enterprise level training including, but not limited to BSA, OFAC and Information Security. Report all Risk Management Policy violations in accordance with policy. JOB QUALIFICATIONS: Knowledge: A detailed knowledge of consumer loan policies, procedures, workflows, and guidelines. A continued knowledge of and compliance with lending guidelines and regulations. Skills: Strong computer and organizational skills are preferred. The ability to produce results in a service, goal-oriented and production environment. Excellent written and verbal communication skills are required. The ability to quickly and professionally adjust in a high paced and constantly changing environment. To act as a team mentor as needed. Expectations: To consistently meet or exceed goals defined on the individual performance evaluation. Maintain confidentiality of all member and credit union account information. Attend training sessions to maintain lending and account skills. Ensure that application entry, workflow, product cross-sell and adherence (time management) guidelines are met. Meet or exceed member experience and loan quality standards. Actively contribute ideas and suggestions to improve efficiency, loan quality and service to members Minimum Education and Experience: High school degree required and additional business courses in lending services, products, policies and procedures preferred. College degree preferred. Credit report experience with previous lending experience with consumer and mortgage products is preferred. Must have experience in a high volume public contact position at a credit union or other financial institution. A thorough knowledge of financial products as well as experience in financial sales and a contact center environment is required. Must be able to be actively registered with the Nationwide Mortgage Licensing System and Registry (NMLS). Physical Requirements: Ability to sit for long periods of time. Infrequent lifting or carrying of objects up to 10 pounds. Ability to speak and hear clearly with reasonable accommodation. Must have the ability to accommodate changes in scheduling, working Saturdays, and extended hours. We’re proud of the opportunities, training, benefits and work-life balance we provide to those who help people take their money further, and reach their goals sooner. We strive to provide a culture where employee development, teamwork, integrity, respect and quality of life are the cornerstones of delivering superior member experience. We thank our employees for making us a part of our community’s "Top Workplaces" and are always looking to add people to our team who share our passion for helping members build their finances and confidence. In return, we offer employees a challenging and rewarding work environment and are committed to maintaining an atmosphere that promotes teamwork and continual improvement. Virginia Credit Union is an Equal Opportunity Employer.
- 7 Days Ago
Contact Center Representative
- BayPort Credit Union
-
Newport, VA
FULL_TIME
- Job DetailsDescriptionThe primary purpose of this position is to respond to a high volume of telephone inquiries about company products and services, and ensure both current and potential members rece...
- 3 Days Ago
Patient Contact Center Representative
- Mosaic Pharmacy Service
-
Sterling, VA
OTHER
- Salary: Patient Contact Center Representative Overview:The Patient Contact Center Representative serves at the front lines of our work by interacting with referred patients, clearly communicating the ...
- 5 Days Ago
Import Contact Center Representative
- ZIM
-
Norfolk, VA
FULL_TIME
- Main Purpose of the Role: The Import Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
- 10 Days Ago
Contact Center Representative
- BayPort Credit Union Brand
-
Newport, VA
FULL_TIME
- The primary purpose of this position is to respond to a high volume of telephone inquiries about company products and services, and ensure both current and potential members receive quality service by...
- 20 Days Ago
Outbound Call Center Representative
- Nations Choice Windows, Inc.
-
Franconia, VA
PART_TIME,FULL_TIME
- Nations Choice Exteriors is rapidly rising as a leader in the national remodeling industry. We are looking for talented and ambitious individuals to join our call center team. Our mission is to provid...
- 10 Days Ago
Contact Center Representative - Outbound jobs at Popular Companies
Contact Center Representative
- Credit Union of Georgia
-
Marietta, GA
- Job Description Job Description Are you looking for a rewarding career with an organization that puts people first? Cred...
- 6/11/2024 12:00:00 AM
Contact Center Representative
- Clearwater Credit Union
-
Missoula, MT
- Job Description Job Description Clearwater Credit Union is the largest CDFI and second largest credit union in Montana. ...
- 6/11/2024 12:00:00 AM
Contact Center Representative-OB2
- Dental Implants GPS - REMOTE
-
Dana Point, CA
- Job Description Job Description We are looking for a highly motivated contact center agent who is motivated by helping p...
- 6/11/2024 12:00:00 AM
Contact Center Representative
- Caliber Collision
-
Lewisville, TX
- Service Center CSCS TX Job Summary Contacts potential and current customers and solicits sales by telephone and provides...
- 6/10/2024 12:00:00 AM
Contact Center Representative- WFH
- Tivly
-
North Las Vegas, NV
- Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
- 6/10/2024 12:00:00 AM
Contact Center Representative
- First Commerce Credit Union
-
Adel, GA
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 6/9/2024 12:00:00 AM
Contact Center Representative
- First Commerce Credit Union
-
Tallahassee, FL
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 6/8/2024 12:00:00 AM
Contact Center Representative
- PINK JEEP TOURS INC
-
Sedona, AZ
- Job Details Job Location Pink Jeep Tours LLC - Sedona - Sedona, AZ Position Type Full Time Salary Range $16.50 Hourly Jo...
- 6/7/2024 12:00:00 AM
About Virginia
Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$36,666 to $49,096