Contact Center Representative jobs in Massachusetts
Recently Added Contact Center Representative jobs
Contact Center Representative (PT)
- Convention Data Services
-
Bourne, MA
FULL_TIME
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Convention Data Services (CDS), a Freeman Company, is the trusted partner in the live events industry for conference event registration, business intelligence, and lead management servicing top show organizers worldwide. Headquartered in Bourne, MA (Cape Cod), CDS has been providing customized applications and support services for more than 35 years.
As a Contact Center Rep you will be responsible for answering incoming event related telephone calls, emails and web-based chats. You will be the first line of technical support related to event pages and products, as well as input data accurately into the system using department standards and show specific details. This is a part-time, 25 hours/week position. Hours are Monday - Friday 12pm - 5pm EST.
Bilingual skills, especially Spanish speaking, are a definite plus! Virtual or hybrid work arrangements are available.
Essential Functions- Answers incoming event phone lines promptly, courteously, and correctly; answers questions, researches and resolves problems, and provides information in a clear and concise manner.
- Responds to emails and web chats accurately, professionally and within department standards.
- Able to act as first line support for technical support issues relating to webpage registration and login issues
- Utilizes and understands data entry notes to accurately enter in data by event.
- Updates client FAQ daily for reporting purposes.
- Follows up on customer inquiries and research to assure satisfactory completion, via phone / email/chat.
- Remains current on changes in show facts, event notes, policies, procedures, and product offerings.
- Able to work independently and in a team setting in a fast-paced environment
- Understands individual trade show components and products for attendees and exhibitors.
- Works with other Contact Center Representatives to ensure that daily information requests are fulfilled and that files are kept current.
- Performs additional duties and projects as assigned.
Ability to multi-task using multiple computer screens, databases and web pages while engaging with customers. Must have strong interpersonal skills as well as excellent verbal and written capabilities. Software knowledge of JIRA, Excel, Teams, Office 365 skills helpful. Data entry and keyboarding skills (40 WPM) are required. Must have a pleasant telephone voice and manner. Must be detail oriented, comfortable with high call volumes, and with meeting daily and weekly deadlines.
Physical Requirements- must be able to sit for extended periods of time; must be able to use computer and telephone equipment, including typing on keyboard;
- must be able to think analytically, concentrate on tasks and remember details
High School Diploma or equivalent, and at least one year experience in a customer service position.
For full-time positions, in addition to health, dental and vision, we offer a comprehensive benefits package including:
- Flexible Paid Time Off
- 401k Plan Matching
- Paid Parental leave
- Tuition Reimbursement
- Training and professional development
- 6 Days Ago
Contact center representative
- BCforward
-
Boston, MA
FULL_TIME
- Bilingual Spanish Contact Center Representative BCforward is currently seeking a highly motivated Bilingual Spanish Contact Center Representative- for an opportunity in Boston, MA 02109 Position Title...
- 19 Days Ago
Contact Center Representative
- SCU Credit Union
-
Sharon, MA
FULL_TIME
- DescriptionSCU Credit Union has a mission to positively impact the financial well-being of our members by providing access to a wide range of products and services; to support the diverse communities ...
- 20 Days Ago
Bilingual Spanish Contact Center Representative
- Dutech System
-
Boston, MA
FULL_TIME,CONTRACTOR
- Job Summary:We are seeking a Bilingual Call Center Representative to join our team. The ideal candidate will be fluent in English and Spanish, possess strong customer service skills, and have experien...
- 16 Days Ago
Temporary Bilingual Spanish Contact Center Representative
- Dutech System
-
Boston, MA
TEMPORARY
- Job Summary:We are seeking a Bilingual Call Center Representative to join our team. The ideal candidate will be fluent in English and Spanish, possess strong customer service skills, and have experien...
- 22 Days Ago
Contact representative
- Dairy Farmers of America
-
Mansfield, MA
FULL_TIME
- Description Duties and Responsibilities : - Accurately keys both verbal and written orders after verifying content and / or calculating cash totals. Verifies daily check-off sheets to ensure all requi...
- 9 Days Ago
Contact Center Representative jobs at Popular Companies
Contact Center Representative
- Caliber Collision
-
Lewisville, TX
- Service Center CSCS TX Job Summary Contacts potential and current customers and solicits sales by telephone and provides...
- 6/10/2024 12:00:00 AM
Contact Center Representative- WFH
- Tivly
-
Addison, TX
- Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
- 6/10/2024 12:00:00 AM
Contact Center Representative
- Caliber Collision Repair Services
-
Lewisville, TX
- Contacts potential and current customers and solicits sales by telephone and provides the highest standard of profession...
- 6/9/2024 12:00:00 AM
Contact Center Representative
- First Commerce Credit Union
-
Adel, GA
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 6/9/2024 12:00:00 AM
Contact Center Representative
- First Commerce Credit Union
-
Tallahassee, FL
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 6/8/2024 12:00:00 AM
Contact Center Representative
- PINK JEEP TOURS INC
-
Sedona, AZ
- Job Details Job Location Pink Jeep Tours LLC - Sedona - Sedona, AZ Position Type Full Time Salary Range $16.50 Hourly Jo...
- 6/7/2024 12:00:00 AM
Contact Center Representative
- Credit Union of Georgia
-
Marietta, GA
- Job Description Job Description Are you looking for a rewarding career with an organization that puts people first? Cred...
- 6/6/2024 12:00:00 AM
Contact Center Representative
- Clearwater Credit Union
-
Missoula, MT
- Job Description Job Description Clearwater Credit Union is the largest CDFI and second largest credit union in Montana. ...
- 6/6/2024 12:00:00 AM
About Massachusetts
Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River.
Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative jobs
$36,335 to $47,742
Most Popular Cities in Massachusetts for Contact Center Representative Jobs
What does a Contact Center Representative do?
Contact Center Representative
Receive and document customer concerns.
May 19, 2023
Collects relevant caller data accurately and quickly during the telephone conversation.
May 05, 2023
Documents and enters information in related systems.
April 28, 2023
Contact Center Representative in San Antonio, TX
Manage customer requests from channels other than phone (eg.
March 28, 2023
Contact Center Representative in Salt Lake City, UT
Requires general knowledge of the organization, its services and policies and procedures.
May 13, 2023