Contact Center Representative jobs in Indiana
Recently Added Contact Center Representative jobs
Contact Center Representative
- Financial Center
-
Indianapolis, IN
FULL_TIME
-
POSITION TITLE: Contact Center Representative
REPORTS TO: Contact Center Manager
PAY GRADE: 6,7
DEPARTMENT: Contact Center
FLSA STATUS: Non-Exempt
PURPOSE : The primary purpose of this position is to fulfill our Member’s First Pledge of Valued Relationships, Trusted Solutions. To live out the pledge the position must deliver high quality service to both internal and external members. The position responds to member inquiries and solves problems in a prompt and courteous manner which meets our Member Service Standards.
Cultural Expectations- Adheres to Financial Center’s Policy and Procedures
- Acts as a role model within and outside Financial Center
- Maintains a positive and respectful attitude
- Communicates regularly with supervisor about department issues
- Demonstrates flexible and efficient time management and ability to prioritize workload
- Consistently reports to work on time prepared to perform duties of position
- Demonstrate enthusiastic support of corporate mission, core values and long term objectives.
- Resolves questions or problems on the basis of past precedent and interpretation of policy and procedural guidelines.
- Must be able to work independently while helping the Center reach its goals
- Projects the professional image of the Credit Union
- Work with team towards meeting stated Service Level Expectations
- Meet department standards for acceptable error ratios in new accounts, GL posting, and transaction posting. Meet stated individual Service and Sales goals
- Provide accurate, effective communications to members
- Must be flexible enough to make changes and modify schedules to accommodate department needs when applicable.
- Receives member interactions by telephone, live chat or email and must determine purpose of the call and either transacts the business or refer them to the appropriate staff associate.
- Must demonstrate an ability to effectively cross-share Credit Union products and services in order to deepen member relationships
- Must be able to handle multiple tasks and function in a busy call center atmosphere.
- Responsible for servicing the full range of Credit Union products and services
- Assists members in resolving account problems or account research
- Responsible for educating and enrolling members on Financial Center’s electronic services (Money Line, Financial Center Online, Bill Payer, The Hub, ATM & Check/Debit Cards)
- Must be proficient in all Credit Union electronic services in order to provide technical support for new or existing users of Financial Center Online, Bill Payer, and the Credit Union web site
- Fields and effectively responds to member questions regarding services available, payroll deduction/direct deposit, share and loan interest rates, dividend calculations, and location and operating hours of Centers, etc.
- Performs other duties commensurate with this position
- High school education or equivalent
- Should have two years previous experience at a financial institution or call center environment, familiar with related policy and procedures
- Contact Center Representative I – Less than 2 years of similar or related Financial Institution experience.
- Contact Center Representative II – Has 2 or more years of similar or related financial institution experience. Additional responsibilities include but may not be limited to: Call escalations.
- Expected to demonstrate a consistent ability to meet or exceed sales and service goals.
- Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside/or outside the organization
- Work requires professional written and verbal communication and interpersonal skills.
- Should be familiar with the Credit Union bylaws, policies, procedures and state and federal laws effecting all operations of the Center. Should have a thorough knowledge of all Credit Union products and services or become well versed in 90 days.
- Professional service attitude, with effective follow up on work and any outstanding issues or member interactions.
- Proficient in Microsoft Office and other Credit Union systems or become well versed in 90 days
- 16 Days Ago
Outbound Contact Center Representative
- AAA Hoosier Motor Club
-
Indianapolis, IN
OTHER
- Job Details Job Location: College Park - 8751 Wesleyan Road - Indianapolis, IN Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: Negligible Job Categor...
- 5 Days Ago
Contact Center Representative
- 3Rivers Federal Credit Union
-
Richmond, IN
FULL_TIME
- Position: Contact Center RepresentativeReports To: Contact Center Representative ManagerPosition Type: Non-ExemptPosition SummaryThe Contact Center Representative is a key role in the Member Services ...
- 6 Days Ago
Contact Center Representative
- Liberty Federal Credit Union
-
Evansville, IN
FULL_TIME
- Liberty FCU is currently seeking a full-time Credit Union Call Center Professional to join the LFCU Team. Candidates must possess excellent member service skills, professionalism, and confidentiality....
- 2 Months Ago
Contact Center Representative
- AAA Hoosier Motor Club
-
Indianapolis, IN
OTHER
- Job Details Job Location: College Park - 8751 Wesleyan Road - Indianapolis, IN Salary Range: Undisclosed DescriptionABOUT AAA HOOSIER MOTOR CLUB: Since 1902, AAA Hoosier Motor Club, headquartered in I...
- 5 Days Ago
Contact Center Manager
- Community First Bank of Indiana
-
Kokomo, IN
FULL_TIME
- At Community First Bank of Indiana (CFB) we set our intentions to serve and give our best to others each day. Our mission? We partner with you to build a better future. Ready to get started? As part o...
- 7 Days Ago
Contact Center Representative jobs at Popular Companies
Contact Center Representative
- Credit Union of Georgia
-
Marietta, GA
- Job Description Job Description Are you looking for a rewarding career with an organization that puts people first? Cred...
- 6/11/2024 12:00:00 AM
Contact Center Representative
- Clearwater Credit Union
-
Missoula, MT
- Job Description Job Description Clearwater Credit Union is the largest CDFI and second largest credit union in Montana. ...
- 6/11/2024 12:00:00 AM
Contact Center Representative
- One Nevada Credit Union
-
Las Vegas, NV
- Looking for a career opportunity in banking? At One Nevada Credit Union, employees matter and we could have the perfect ...
- 6/11/2024 12:00:00 AM
Customer Contact Center Representative
- California Association of Realtors
-
Los Angeles, CA
- Job Description Job Description Are you someone who enjoys helping others by fielding a variety of calls ranging from si...
- 6/11/2024 12:00:00 AM
Contact Center Representative
- Caliber Collision
-
Lewisville, TX
- Service Center CSCS TX Job Summary Contacts potential and current customers and solicits sales by telephone and provides...
- 6/10/2024 12:00:00 AM
Contact Center Representative- WFH
- Tivly
-
Addison, TX
- Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
- 6/10/2024 12:00:00 AM
Contact Center Representative- WFH
- Tivly
-
Covington, GA
- Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
- 6/10/2024 12:00:00 AM
Contact Center Representative
- First Commerce Credit Union
-
Tallahassee, FL
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 6/8/2024 12:00:00 AM
About Indiana
Indiana /ˌɪndiˈænə/ (listen) is a U.S. state located in the Midwestern and Great Lakes regions of North America. Indiana is the 38th largest by area and the 17th most populous of the 50 United States. Its capital and largest city is Indianapolis. Indiana was admitted to the United States as the 19th U.S. state on December 11, 1816. Indiana borders Lake Michigan to the northwest, Michigan to the north, Ohio to the east, Kentucky to the south and southeast, and Illinois to the west.
Before becoming a territory, various indigenous peoples and Native Americans inhabited Indiana for thousands of ye...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative jobs
$32,394 to $42,564
Most Popular Cities in Indiana for Contact Center Representative Jobs
What does a Contact Center Representative do?
Contact Center Representative
Receive and document customer concerns.
May 19, 2023
Collects relevant caller data accurately and quickly during the telephone conversation.
May 05, 2023
Documents and enters information in related systems.
April 28, 2023
Contact Center Representative in San Antonio, TX
Manage customer requests from channels other than phone (eg.
March 28, 2023
Contact Center Representative in Salt Lake City, UT
Requires general knowledge of the organization, its services and policies and procedures.
May 13, 2023