Contact Center Representative - Inbound jobs in Mississippi
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
Contact Center Representative- WFH
- RemoteWorker US
-
Clinton, MS
FULL_TIME
-
Job Description
Job Description
Description:
Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their specific business needs.
Summary:
The remote Call Center Representative works in a high volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business.
The ideal candidate has a minimum of two (2) years of customer support experience working in a remote call center environment and is comfortable reading scripts.
As the voice of our company, the Call Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
Requirements:- Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs
- Follow communication scripts and use knowledge of products and services to go off-script when necessary
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards
- Must have a Windows, Apple desktop/laptop or Chromebook
- Access to high-speed internet
- Dedicated workspace
- Processor: Intel i5 8th Generation, Intel Celeron N4500 or AMD Ryzen 5 series or newer
- Processor: macOS 11 or newer (Big Sur 11, Monterey 12, Ventura 13, & Sonoma 14)
- RAM & CPU: less than 80% usage
- RAM (physical memory): minimum 8 GB
- Minimum of 2 years experience providing customer support in a call center environment
- Minimum of 2 years working remotely
- High School diploma or equivalent
- Strong experience with technology and proficiency with computers, including Google Workplace (formally G Suite), Google Chrome, and CRM software
- Strong typing and data entry skills
- Bilingual in Spanish is highly preferred
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Strong time management and decision-making skills
- Just Posted
Contact center representative
- Jackson Hewitt
-
Brandon, MS
FULL_TIME
- At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is...
- 2 Days Ago
Contact Center Supervisor
- Equity Lifestyle Properties
-
Biloxi, MS
FULL_TIME
- This job offer is not available in your country. With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hir...
- Just Posted
Supervisor contact center
- Equity LifeStyle Properties, Inc.
-
Biloxi, MS
FULL_TIME
- With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Contact Center Supervisor...
- 2 Days Ago
Contact Center Supervisor
- MHC Property Management L.P.
-
Biloxi, MS
FULL_TIME
- With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of Contact Center Supervisor ...
- 30 Days Ago
Temporary Hurricane Contact Center Agent
- MCI Jobs
-
Mississippi, MS
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 2 Months Ago
Contact Center Representative - Inbound jobs at Popular Companies
Contact Center Representative
- TEKsystems
-
Naperville, IL
- *Description:* a) Explain and recommend products and services b) Provide general account information c) Provide informat...
- 6/2/2024 12:00:00 AM
Contact Center Representative
- PINK JEEP TOURS INC
-
Sedona, AZ
- Job Details Job Location Pink Jeep Tours LLC - Sedona - Sedona, AZ Position Type Full Time Salary Range $16.50 Hourly Jo...
- 6/2/2024 12:00:00 AM
Contact Center Representative
- Clearwater Credit Union
-
Missoula, MT
- Job Description Job Description Clearwater Credit Union is the largest CDFI and second largest credit union in Montana. ...
- 6/1/2024 12:00:00 AM
Contact Center Representative
- Credit Union of Georgia
-
Marietta, GA
- Job Description Job Description Are you looking for a rewarding career with an organization that puts people first? Cred...
- 6/1/2024 12:00:00 AM
Contact Center Representative-OB2
- Dental Implants GPS - REMOTE
-
Dana Point, CA
- Job Description Job Description We are looking for a highly motivated contact center agent who is motivated by helping p...
- 6/1/2024 12:00:00 AM
Contact Center Representative
- FLORIDA CREDIT UNION
-
Gainesville, FL
- Job Details Job Location Fort Clarke - Gainesville, FL Position Type Full Time Description Contact Center Representative...
- 5/31/2024 12:00:00 AM
Contact Center Representative
- First Commerce Credit Union
-
Adel, GA
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 5/30/2024 12:00:00 AM
Contact Center Representative
- First Commerce Credit Union
-
Tallahassee, FL
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 5/29/2024 12:00:00 AM
About Mississippi
Mississippi is bordered to the north by Tennessee, to the east by Alabama, to the south by Louisiana and a narrow coast on the Gulf of Mexico; and to the west, across the Mississippi River, by Louisiana and Arkansas.
In addition to its namesake, major rivers in Mississippi include the Big Black River, the Pearl River, the Yazoo River, the Pascagoula River, and the Tombigbee River. Major lakes include Ross Barnett Reservoir, Arkabutla Lake, Sardis Lake, and Grenada Lake with the largest lake being Sardis Lake.
Mississippi is entirely composed of lowlands, the highest point being Woodall Mountai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$29,713 to $39,042