Contact Center Representative - Inbound jobs in Louisiana

Dudley DeBosier Injury Lawyers is a growing law firm with offices throughout Louisiana. We pride ourselves on providing clients with high-quality legal representation while exceeding their client service expectations. We are passionate about helping our clients and our communities. Dudley DeBosier is dedicated to changing the way people think about attorneys one relationship at a time.

We are currently accepting resumes for a Bilingual Call Center Representative in Baton Rouge.  

 Job Summary: First point of contact for all perspective clients to ensure each call that comes to the firm is handled with the first-class customer service our brand demands and our clients deserve. Our Intake Specialist delivers compassionate and efficient service to both our internal departments and our external clients.  

Essential Responsibilities: 

•  Answer all incoming potential client calls in a timely manner.
• Gather critical information from each potential client and relay information to attorneys to decide on the next best step for the potential client. 
• Record source/origination of all calls received.   
• Correspond with potential clients through texting, email, or web form applications.
• Coordination and scheduling of all sign-up appointments from multiple platforms and within multiple locations.
• Prepare all new incoming client information/documentation for prompt client contact by our attorneys.
• Open all new cases promptly and accurately in case management software.
• Managing a multi-line phone system. 

Key Job Requirements: 

•  High School diploma or equivalent.
• Bilingual (English/Spanish) 
  
• Proficiency in Microsoft Office products including Word and Excel.
• Previous experience with high call volume and client service is a plus.
• Excellent organizational skills.
• Attention to detail, with an emphasis on critical thinking.
• Able to work well in team environments.
• Excellent interpersonal skills including strong listening, written and verbal communication, with the ability to clearly and professionally communicate with others.
• Good sense of judgment.

Benefits

Our benefits are unmatched in the industry, we offer competitive wages above the national standard and a full suite of offerings including:

• 4 Weeks of Paid Time Off (PTO)
• Paid Medical Leave
• 401K participation with company match
• Medical Benefits (Health, Dental, Vision)
• Group and Optional Life insurance