Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
This is a Contact Center job where you will have your own private cubicle workspace. The Contact Center Specialist provides the primary contact for social service program specific education, technical assistance and support to state agency customers.
Duties include but are not limited to:
**This position may also be eligible for remote or hybrid work.**
Job Requirements---
Required Education: High School Diploma or GED, AND:
Skills:
Certifications:
Advertised Physical/Environmental Requirements:
Supervision: None
Departmental Preferences:
TO BE CONSIDERED FOR THIS JOB PLEASE APPLY ON OUR WEBSITE
www.jobs.ou.edu - with job #240840
Job Type: Full-time
Pay: $16.00 - $16.50 per hour
Schedule:
Ability to Commute:
Ability to Relocate:
Work Location: In person