Contact Center Quality Manager jobs in Maine
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Patient Service Contact Center Rep
- Central Maine Medical Center
-
Lewiston, ME
FULL_TIME
-
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Essential Duties
Patient Scheduling (Hospital Based and Professional Services)
The Responsibilities Include But Are Not Limited To, Accurate Coordination And Appropriate Issuance Of Appointments For Hospital-based Departments And Provider Services. In This Role, The Individual Will Have Contact With Patients Via Phone, Hospital Departments, Practice Areas, And External Clinical Service Providers. Scheduling Tasks Include:- Secure and complete inbound scheduling requests
- Review clinical orders to support service requests
- Initiate outbound calls to complete scheduling requests
- Communicates pre-procedure preps
- Secure and validate required demographic and insurance information
- Verify insurance information and coverage
- Initiate medical necessity checks as required
- Complete pre-registration activities
- Perform patient estimates as required
- Advise and secure patient payments prior to service
- Refer patients to financial counselors
- Provide exceptional customer service
- Complete Dept/Org education requirements
- Ensure accurate data collection and documentation
- Meets performance standards as determined by Department
The Responsibilities Include But Are Not Limited To Financially Securing An Account Prior To Service Delivery. In This Role, The Individual Will Have Contact With Patients Via Phone, Hospital Departments, Practice Areas, Insurance Companies, Medical Review Management Organizations, And External Clinical Service Providers. Financial Clearance Tasks Include:- Secure and complete pre-registration activities
- Secure and validate required demographic and insurance information
- Verify insurance information and coverage
- Secure clinical information to support authorization and referral requirements
- Securing and obtaining appropriate prior authorizations and referrals
- Perform patient estimates as required
- Advise and secure patient payments prior to service
- Refer patients to financial counselors
- Initiate medical necessity checks as required
- Initiate and obtain Notice of Admissions to insurance payers
- Identify, communicate, and resolve findings that do not meet financial clearance guidelines
- Provide exceptional customer service
- Complete Dept/Org education requirements
- Ensure accurate data collection and documentation
- Meets performance standards as determined by Department
- High school graduate or equivalent
- Minimum 1-2 years of relevant experience preferably in one of the following: scheduling, pre-registration or financial clearance, preferred
- Knowledge of medical terminology preferred
- Understanding of insurance reimbursement basics
- Strong customer focus
- Above average verbal communication skills
- Above average written communication skills
- Ability to multitask and prioritize work assignments
- Good time management skills
- Analytical Thinking
- Good problem-solving capabilities
- Attention to detail
- Ability/proficiency to use multiple systems and software applications
- Ability to ask and secure payments from patients
- Ability to work across and within Hospital Departments
- Ability to work with external partners/customers/insurance carriers/clinical mgmt organization
- Knowledge of insurance reimbursement basics
- Basic understanding of Revenue Cycle
- I am creating a warming, caring, and non-judgmental environment.
- I am actively listening and seeking information.
- I am honest, truthful, and consistent.
- I am respectful, treating all individuals with dignity and empathy.
- I am serving as a role model, taking both initiative and ownership when appropriate.
- I am working collaboratively and demonstrating teamwork.
- I am resilient and adapt to change in positive ways.
- Just Posted
Contact Center Supervisor
- Superior Plus Propane Talent Acquisition
-
Maine, ME
FULL_TIME
- We are looking for a skilled Call Center Supervisor to manage daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a...
- 1 Day Ago
Contact Center Representative I
- Atlantic Federal Credit Union
-
Brunswick, ME
FULL_TIME
- Are you the Representative we're searching for? Someone who is committed to making a difference in our members’ lives. At Atlantic, we're convinced that extraordinary people are the heartbeat of the c...
- 5 Days Ago
Contact Center Representative II
- Atlantic Federal Credit Union
-
Brunswick, ME
FULL_TIME
- DescriptionAre you the Representative we're searching for? Someone who is committed to making a difference in our members’ lives. At Atlantic, we're convinced that extraordinary people are the heartbe...
- 1 Month Ago
Patient Service Contact Center Rep 1
- Central Maine Medical Center
-
Lewiston, ME
FULL_TIME
- At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.Essential DutiesPatient Scheduling (Hospital Bas...
- 3 Days Ago
Manager - Ambulatory Surgery Center
- Central Maine Medical Center
-
Central, ME
FULL_TIME
- At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare Orthopedics is looking...
- 5 Days Ago
Contact Center Quality Manager jobs at Popular Companies
Contact Center Operations Manager
- VBeyond Corporation
-
Jersey City, NJ
- Title: Customer Experience Contact Center Strategy and Operations Manager Location: Jersey City, NJ Experience in Financ...
- 6/10/2024 12:00:00 AM
Contact Center Manager (Call Center Manager)
- Educational Federal Credit Union
-
Miami, FL
- Job Summary: The Member Contact Center Manager is responsible for the leadership of the Credit Union's Member Contact Ce...
- 6/9/2024 12:00:00 AM
Contact Center Manager
- SEB Professional North America
-
Irvine, CA
- Who Are We? Our passion for coffee makes SEB Professional North America a growing company! We are in the professional co...
- 6/8/2024 12:00:00 AM
Contact Center Operations Manager
- IGT Solutions
-
San Antonio, TX
- Position: Operations Manager Location: San Antonio, Texas Job Responsibility: IGT Solutions is looking for a Operations ...
- 6/7/2024 12:00:00 AM
Contact Center Operations Manager
- IGT Solutions
-
Philadelphia, PA
- Position: Operations Manager Location: Philadelphia, PA Job Responsibility: IGT Solutions is looking for a Operations Ma...
- 6/7/2024 12:00:00 AM
Contact Center Operations Manager
- IGT Solutions
-
Jacksonville, FL
- Position: Operations Manager Location: Jacksonville, Florida Job Responsibility: IGT Solutions is looking for a Operatio...
- 6/7/2024 12:00:00 AM
Contact Center Manager (Call Center Manager) - On-site
- Educational Federal Credit Union
-
Miami, FL
- Job Description Job Description Job Summary: The Member Contact Center Manager is responsible for the leadership of the ...
- 6/7/2024 12:00:00 AM
Contact Center Manager
- Stanford Federal Credit Union
-
Palo Alto, CA
- Job Description Job Description Member Care Team Manager Opportunity at Stanford Federal Credit Union! We’re on a missio...
- 6/7/2024 12:00:00 AM
About Maine
To the south and east is the Atlantic Ocean and to the north and northeast is New Brunswick, a province of Canada. The Canadian province of Quebec is to the northwest. Maine is both the northernmost state in New England and the largest, accounting for almost half of the region's entire land area. Maine is the only state in the continental US to border only one other American state (New Hampshire to the South and West).
Maine is the easternmost state in the United States in both its extreme points and its geographic center. The town of Lubec is the easternmost organized settlement in the United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$71,655 to $107,906
Most Popular Cities in Maine for Contact Center Quality Manager Jobs
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Pierre, SD
This includes the day-to-day supervision of non-exempt team members in a high quality/high productivity environment.
January 08, 2020
Contact Center Quality Manager in Champaign, IL
Gain a holistic view of quality - Enjoy powerful, at-the-ready quality dashboards to see team and individual progress in real time.
January 17, 2020
Contact Center Quality Manager in Fargo, ND
Contrary to popular thought, quality control and quality assurance are not one in the same.
January 28, 2020