Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
This is a Contact Center job where you will have your own private cubicle workspace. The Contact Center Specialist provides the primary contact for social service program specific education, technical assistance and support to state agency customers.
Duties include but are not limited to:
**This position may also be eligible for remote or hybrid work.**
Job Requirements---
Required Education: High School Diploma or GED, AND:
Skills:
Certifications:
Advertised Physical/Environmental Requirements:
Supervision: None
Departmental Preferences:
TO BE CONSIDERED FOR THIS JOB PLEASE APPLY ON OUR WEBSITE
www.jobs.ou.edu - with job #240840
Job Type: Full-time
Pay: $16.00 - $16.50 per hour
Schedule:
Ability to Commute:
Ability to Relocate:
Work Location: In person