Contact Center Quality Assurance Auditor jobs in Kansas

Job Summary:

Tempur Sealy International, Inc. is the world's largest bedding provider. The company develops, manufactures, markets and distributes mattresses, adjustable bases, pillows and other sleep products in approximately 100 countries. Combining a proud history and groundbreaking innovation, the Company holds some of the most highly recognized brands in the industry, including Tempur, Tempur-Pedic, Sealy, Sealy Posturepedic, Optimum and Stearns and Foster. Our comprehensive suite of bedding products offers a variety of products to consumers across a broad range of channels.

We recognize that our employees are our most important resource. As such, we strive to treat each individual with respect and courtesy and build an atmosphere characterized by strong teamwork, mutual trust and open communication.

The Tempur Sealy manufacturing site in Kansas City, KS is currently seeking a Quality Assurance Auditor for our 1st shift. The Quality Assurance Auditor assists the Manufacturing Quality Engineer in ensuring conformance to internal quality standards regarding standard assembly and maintenance processes, mandatory/general assembly specifications, final inspection standards, work-in-process standards, and raw material standards. This position will interact with all production departments. The Quality Assurance Auditor is expected to articulate to the management team what opportunities exist for improvement as well as coach staff on quality improvements and expectations.

Pay Rate: $24.95

Essential Duties, Responsibilities, and Key Results Area:

Job Duties Include:

• Know and understand SOP's, quality standards and general operations throughout the plant.
• Knows how to find and report common defects found in materials.
• Assist production personnel with documentation and completion of repair process.
• Effectively communicate quality improvements and expectations with peers and leadership.
• Responsible for the preparation of New Hire Onboarding program documents and audit paperwork, i.e; SOP's, JIB's, Qualification and Evaluation forms.
• Lead/Assist in training of new hires on internal quality standards.
• Lead/Assist daily production teardowns.
• Responsible for maintaining and communicating the corporate Flame Retardancy (FR) program and standards.

These duties are not intended to be an exhaustive list of all duties or responsibilities associated with this job. Other duties, as required, may be assigned by the Department Supervisor.

Other primary duties and responsibilities include the following; however, Management reserves the right to assign or reassign other appropriate duties to this job at any time. This document excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.

Basic Requirements:

• Minimum 18 years of age.
• Basic English reading/writing skills. (Preferred)
• Must possess good communication skills/customer service skills/phone skills/email skills
• Proficient in Microsoft Office, including PowerPoint, Excel & Word
• Must possess Analytical skills

Preferred Requirements:

• 2 years manufacturing experience
• Strong organizational skills and the ability to work in a fast-paced environment.
• Strong communication, teamwork, analysis, judgment, and customer focus skills.

To perform this job successfully, the employee must be capable of performing each essential duty and responsibility satisfactorily. The requirements herein are the minimum levels of knowledge, skills, and/or abilities required.

Work Environment/Physical Requirements:

The work environment and physical demands characteristics are representative of those an employee encounters while performing the essential duties, responsibilities, and key results of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties, responsibilities, and key results outlined herein.

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.