Contact Center Quality Analyst, Sr. jobs in Wisconsin
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Sr Analyst Product Quality
- Harley-Davidson Motor Company
-
Wauwatosa, WI
FULL_TIME
-
Auto req ID: 23428
Title: Sr Analyst Product Quality
Job Function: Continuous Improvement and Quality
Location: PDC
Company: Harley-Davidson Motor Company
Full or Part-Time: Full Time
Shift: SHIFT1
At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?
The Harley-Davidson Motor Company Product Development Center (PDC) located in Wauwatosa, WI is home to the mantra – You dream it. We build it. Join our team as a Sr Analyst Product Quality.
Job Summary
The Sr. Analytics Product Quality position provides critical business support for our global Quality organization. The Senior Analyst will provide analytics and related expertise within the motorcycle and parts & accessory businesses. Responsibilities include providing analytics support related to quality issues and concerns which provide insight into and guidance into decision making. The role will also be expected to assist on larger ad-hoc projects identified by company leadership. The ideal candidate will be very comfortable with ambiguity and has an insatiable curiosity to uncover why, not just what.
Specific
Job Responsibilities
Effectively analyze and distill data into patterns, trends, and insights meaning you will:- Identify clear lines of questioning
- Extract, wrangle, and structure data from multiple sources
- Dive deep with question appropriate methods and tools to uncover new insights
- Create clear and concise presentations of project results with business implications
- Prepare, report, and disseminate quality metrics and other information to the organization
- Perform ad-hoc analytics requests to drive product quality improvement
- Proactively research and analyze trends, opportunities, and risks related to product quality
- Translate business needs to design metrics and dashboards for insight, reporting, and self-service analytics
- Support initial investigation and data gathering of potential quality concerns
- Champion resolution of quality problems spanning product development and manufacturing
- Lead weekly cross-functional warranty review meetings
- Facilitate the return of warranty parts from the field, including assessment and disposition
- Work with cross-functional groups up, down, and across the organization to obtain results
- Support and participate in activities to ensure effectiveness of Harley-Davidson’s Quality Management Systems (QMS)
- Participate in projects that drive increased product quality and customer satisfaction
A bachelor’s degree in a relevant quantitative discipline is required. Advanced training in statistics, predictive analytics, business intelligence or a related field is preferred.
Experience Requirements- Typically requires 5 years of related experience
- Proven expertise with various quantitative techniques, data formats, and methodologies
- Proven expertise with data analytics software and/or languages (e.g. Alteryx, Tableau, PowerBI, R, Python, etc.)
- Knowledge of SQL and proven ability to work with diverse data sources, formats, and frameworks
- Strong communication skills in written and oral presentations and reports
- Understanding or experience with statistical data analysis methods (e.g. Weibull)
- Success in solving challenging technical problems with innovative solutions in a team environment
- Ability to communicate technical subjects in a clear, concise manner to multiple levels of the organization
- General knowledge of manufacturing processes (assembly, machining, welding) a plus
The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.
We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.
Applicants must be currently authorized to work in the United States.
Direct Reports: No
Travel Required: 0 - 10%
Pay Range: 79,100 - 112,500
Visa Sponsorship: This position is not eligible for visa sponsorship
Relocation: This position is not eligible for relocation assistance - 5 Days Ago
Sr. Quality Assurance Analyst
- blueStone
-
Neenah, WI
FULL_TIME
- Company DescriptionblueStone Executive Search has a distinct focus on recruiting IT professionals with an emphasis on the areas of leadership, business transformation and enterprise. Job DescriptionLa...
- 28 Days Ago
Quality Assurance Automation Analyst I
- Menard, Inc Career Center
-
EAU CLAIRE, WI
FULL_TIME
- Why Work for Menards? Monday – Friday work week Profit Sharing & 401K, Paid Vacation & Holidays Team Member Discount Highly collaborative work environment On campus coffee shop/cafeteria with live mus...
- 2 Days Ago
Quality Assurance Test Analyst I
- Menard, Inc Career Center
-
EAU CLAIRE, WI
FULL_TIME
- Why Work for Menards? Monday – Friday work week Profit Sharing & 401K, Paid Vacation & Holidays Team Member Discount Highly collaborative work environment On campus coffee shop/cafeteria with live mus...
- 2 Days Ago
Sr. Product Quality Analyst (Remote Work)
- STS Technical Services
-
Wauwatosa, WI
FULL_TIME
- Job Description Job Title: Sr. Analyst Product Quality (Remote)Job Function: Continuous Improvement and QualityLocation: PDCCompany: Harley-Davidson Motor CompanyFull or Part-Time: Full TimeShift: SHI...
- 9 Days Ago
Contact Center Agent
- The Stephenson National Bank & Trust
-
Marinette, WI
FULL_TIME
- DESCRIPTION OF POSITION: Responsible for consistent, exceptional customer interactions through the bank’s ITM video delivery and other Contact Center technology. Identify needs to provide customers tr...
- 6 Days Ago
Contact Center Quality Analyst, Sr. jobs at Popular Companies
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- Epic Special Education Staffing
-
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Behavior Analyst Assistant in Arizona (Mesa, Glendale, Phoenix areas)
- American Behavioral Solutions
-
Phoenix, AZ
- Job Description American Behavioral Solutions is searching for passionate, highly motivated and organized individuals to...
- 6/10/2024 12:00:00 AM
Technical Lead
- TekJobs
-
Alpharetta, GA
- Required Skills: Tier2 Support. Focus on Outage and Incident tickets passed from T1- team 12*5 and 24*7 on Call. Analyst...
- 6/8/2024 12:00:00 AM
Call Center Analyst 1
- Iron Bow Technologies
-
Manassas, VA
- Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, ...
- 6/8/2024 12:00:00 AM
Call Center Analyst, Work Force Management *Remote*
- Providence St. Joseph Health
-
Renton, WA
- Description Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team and thrive in ou...
- 6/6/2024 12:00:00 AM
Bilingual Call Center Analyst
- Clark Creative Solutions
-
Silver Spring, MD
- Job Description Job Description We are seeking a highly motivated and customer-oriented Bilingual Call Center Representa...
- 6/6/2024 12:00:00 AM
Call Center Analyst & Scheduling Specialist
- Metlife Legal Plans
-
Cleveland, OH
- Job Description Job Description MetLife Legal Plans is currently hiring a Client Service Center Analyst & Scheduling Spe...
- 6/6/2024 12:00:00 AM
About Wisconsin
Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast.
With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$52,546 to $71,714
Most Popular Cities in Wisconsin for Contact Center Quality Analyst, Sr. Jobs
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020