Contact Center Quality Analyst, Sr. jobs in Vermont
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Contact Center Member Service Associate
- New England Federal Credit Union (NEFCU)
-
Montpelier, VT
FULL_TIME
-
Job Description
New England Federal Credit Union is recruiting for Member Service Associates to join our Contact Center in South Burlington OR Montpelier! These team members will provide efficient, accurate, and polite interactions with members and follows policies and procedures over the phone, chat, and email while conducting transactions and servicing members. Demonstrates empathy for members’ needs. Has discovery conversations with members, addresses needs and goals when possible, and refers members to specialist when needed.
Benefits include but are not limited to, medical, dental, vision, 401k, paid time off, personal/sick time, gym reimbursement, student debt relief, tuition prepayment and more.
Specific duties include:- Update all member information.
- Set up internal transfers and autopay.
- CD Future saver withdrawals and rebate fees.
- Provide and Post Consumer Loan Payoffs.
- Understand statements and check copies.
- Account Verification/ member security.
- Assist with online banking and account line assistance.
- Knowledge of card applications, online functionality, mobile functionality, mobile wallet.
- Ability to task appropriate probing questions, correctly identify an engagement.
- Consistently meet engagement goals.
- A minimum of one year up to three years of similar or related experience, including preparatory experience
- Previous customer service experience in a fast-paced call center environment preferred
- Excellent communication skills to effectively and professionally communicate with members and staff
- Effective problem-solving skills
- Solid attention to detail and accuracy skills
- Superior customer service skills
- 9 Days Ago
Quality Analyst
- Aptean
-
Bellows Falls, VT
FULL_TIME
- Overview Quality Analyst (m/w/d) Wien / Bergheim bei Salzburg Bist du auf der Suche nach einer neuen beruflichen Herausforderung? Dann ist die Stelle als Quality Analyst (m/w/d) bei Aptean Austria gen...
- 5 Days Ago
Center Human Resource Manager
- Bel-Aire Quality Care - Newport, VT
-
Newport, VT
FULL_TIME
- Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
- 7 Days Ago
Financial Analyst
- The University of Vermont Medical Center
-
South Burlington, VT
FULL_TIME
- This role has a flexible office (some days virtual) arrangement after completion of the training period. Any remaining work days will be in the office in South Burlington, VT. The UVM Medical Center B...
- 17 Days Ago
Quality Manager - Central Sterile Processing
- University of Vermont Medical Center
-
Burlington, VT
FULL_TIME
- Job Details Job Ref:R0065425 Category:Sterile Reprocessing Employment Type:Full Time Location:111 Colchester Ave, Burlington, VT Department:OR, Preop, PACU & CSR Job Type:Regular Primary Shift:Day Hou...
- 1 Month Ago
Middle School ELA Teacher
- Richford Jr-Sr High School
-
Richford, VT
FULL_TIME
- Richford Jr.-Sr. High School is seeking a committed and dynamic Middle School ELA Teacher to join our dedicated and talented team of educators for the 2024-2025 school year. Successful candidates will...
- 5 Days Ago
Contact Center Quality Analyst, Sr. jobs at Popular Companies
Board Certified Behavior Analysis School 2024-2025 SY
- Epic Special Education Staffing
-
Lake Stevens, WA
- ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
- 9/3/2024 12:00:00 AM
Board Certified Behavior Analyst School 2024-2025 SY
- Epic Special Education Staffing
-
Berwyn, IL
- ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
- 8/21/2024 12:00:00 AM
Call Center Analyst, Work Force Management *Remote*
- Providence St. Joseph Health
-
Renton, WA
- Description Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team and thrive in ou...
- 6/11/2024 12:00:00 AM
Bilingual Call Center Analyst
- Clark Creative Solutions
-
Silver Spring, MD
- Job Description Job Description We are seeking a highly motivated and customer-oriented Bilingual Call Center Representa...
- 6/11/2024 12:00:00 AM
Call Center Analyst & Scheduling Specialist
- Metlife Legal Plans
-
Cleveland, OH
- Job Description Job Description MetLife Legal Plans is currently hiring a Client Service Center Analyst & Scheduling Spe...
- 6/11/2024 12:00:00 AM
Behavior Analyst Assistant in Arizona (Mesa, Glendale, Phoenix areas)
- American Behavioral Solutions
-
Phoenix, AZ
- Job Description American Behavioral Solutions is searching for passionate, highly motivated and organized individuals to...
- 6/10/2024 12:00:00 AM
Technical Lead
- TekJobs
-
Alpharetta, GA
- Required Skills: Tier2 Support. Focus on Outage and Incident tickets passed from T1- team 12*5 and 24*7 on Call. Analyst...
- 6/8/2024 12:00:00 AM
Call Center Analyst 1
- Iron Bow Technologies
-
Manassas, VA
- Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, ...
- 6/8/2024 12:00:00 AM
About Vermont
Vermont is located in the New England region of the Northeastern United States and comprises 9,614 square miles (24,900 km2), making it the 45th-largest state. It is the only state that does not have any buildings taller than 124 feet (38 m). Land comprises 9,250 square miles (24,000 km2) and water comprises 365 square miles (950 km2), making it the 43rd-largest in land area and the 47th in water area. In total area, it is larger than El Salvador and smaller than Haiti. It is the only landlocked state in New England, and it is also the easternmost and the smallest in area of all landlocked sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$52,173 to $71,206
Most Popular Cities in Vermont for Contact Center Quality Analyst, Sr. Jobs
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020