Contact Center Quality Analyst, Sr. jobs in Texas

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is invested in your future!

JOB REQUIREMENTS:

• Bachelor Degree and 1 year experience in customer service or telecommunications with exposure to Contact Center operational processes OR 5 years experience in customer service or telecommunications with exposure to Contact Center operational processes.
• Project management experience.
• Experience in a position requiring a high degree of self-direction, initiative, sound decision-making and good organizational skills
• PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.
• Analytical and problem solving skills.
• Clear and concise verbal and written communication skills.
• Organizational skills to provide training and consulting services

Preferred Requirements:

• Microsoft office, word, excel, power point
• Sharepoint experience
• Sql experience
• Supervisory and/or Workforce Management experience

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.