Contact Center Quality Analyst, Sr. jobs in South Carolina

We are seeking a Highly Motivated Dispatcher/Customer Service Representative to join our team!

Must be Flexible - Background checks will be done.

Responsibilities:

• Communicating with tow truck operators to provide instructions on location of vehicles and other pertinent information
• Organizing the dispatch schedule to ensure that all tow trucks are staffed with qualified drivers on time
• Answer all incoming calls in a professional and courteous manner, using proper telephone etiquette
• Dispatch service vehicles to customer locations in an efficient and timely manner
• Maintain updated knowledge of roadways, traffic conditions, and construction projects that may impact service times
• Keep customers updated on estimated arrival times of service vehicles
• Monitor service vehicles via GPS tracking system to ensure they remain on schedule
• Notify customers of any changes in estimated arrival time
• Resolve customer complaints in a prompt and satisfactory manner
• Record all pertinent information from each call into company software

​Qualifications:

• Previous experience in Dispatching & customer service, sales, or other related fields
• Positive and professional demeanor
• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Strong Ability to multitask, prioritize, and manage time effectively
• Strong computer skills
• Flexible schedule and availability

Shifts:

8am-4pm

4pm-12am

12am-8am

Full time position/Part Time positions available

Paid training

Paid vacation

Overtime Pay

Bonus Pay

Pay Raises

Health Benefits

Company open 24 hours per day, 7 days per week, 365 days per year

Background Checks done

If you are providing a resume to Indeed, please include your telephone number

Apply in person ONLY at Quality Towing, 1657 Plaza Place, Myrtle Beach, SC 29577'
'
Work Remotely

• No

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Work Location: In person