Contact Center Quality Analyst, Sr. jobs in Mississippi

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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SAP Security Analyst (Hybrid in Jackson, MS)
  • SR International Inc.
  • Jackson, MS FULL_TIME
  • Job Details

    Client: State of Mississippi - The Mississippi Department of Finance & Administration (DFA)

    Position: SAP Security Analyst 131186

    Duration: At least 1 Years from projected start date

    Remote Option: 50/50 Option

    Location: 501 N West St, Jackson MS 39201

    Tentative Shift Hours: 8 AM to 5 PM (40 Hours per Week).

    Position Closing: 5/31/2024 3:00:00 PM

    JOB DETAILS:

    The Mississippi Department of Finance & Administration (DFA) / Mississippi Management and Reporting System (MMRS) is recruiting one (1) SAP Security Analyst to provide SAP system support. The resource will serve as a member of the security and will work alongside State resources in developing, enhancing, and supporting the Mississippi Accountability System of Government Information and Collaboration (MAGIC) system.

    Job Requirement:

    • Knowledge transfer.
    • Provide guidance to security team members.
    • Participate in efforts for mass changes and data clean up.
    • Participate in testing activities.
    • Support common issues and implement resolutions.
    • Support for system integrations.
    • Log tickets with SAP and monitor progress when needed.
    • Update documentation for any configuration changes.
    • Work with Team Leads on security related biannual SAP Success Factors releases, which is to include making recommendations to Team Leads regarding security related optional releases.
    • Perform and/or coordinate configuration changes for applications in the area of responsibility.

    Required Skills:

    • Knowledge on different user and role types.
    • Experience with SAP upgrades.
    • Ability to work and collaborate across all teams within the organization.
    • Ability to train staff and make system improvement recommendations.
    • Ability to identify security threats.
    • Ability to install needed Security software and/or patches.
    • SAP - ECC, CRM, SRM, SUS, GRC SME skill level required
    • SAP SuccessFactors beginner skill level preferred

    Preferred Skill Set:

    • Experience in defining and managing rule sets for business/IT risk analysis in GRC solution.
    • Ensure appropriate IT processes, procedures, and standards are in place and being followed.
    • Should be able to work independently as well as part of a team.
  • 10 Days Ago

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Contact Center Representative- WFH
  • Tivly
  • jackson, MS FULL_TIME
  • DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
  • 4 Days Ago

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Contact Center Representative
  • Jackson Hewitt - 1689
  • Brandon, MS FULL_TIME
  • At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is...
  • 6 Days Ago

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Supervisor contact center
  • Equity LifeStyle Properties, Inc.
  • Biloxi, MS FULL_TIME
  • With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Contact Center Supervisor...
  • 10 Days Ago

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Contact Center Supervisor
  • MHC Property Management L.P.
  • Biloxi, MS FULL_TIME
  • With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of Contact Center Supervisor ...
  • 1 Month Ago

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Temporary Hurricane Contact Center Agent
  • MCI Military Recruitment
  • Mississippi, MS TEMPORARY
  • POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
  • 3 Days Ago

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Board Certified Behavior Analysis School 2024-2025 SY
  • Epic Special Education Staffing
  • Lake Stevens, WA
  • ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
  • 9/3/2024 12:00:00 AM

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Board Certified Behavior Analyst School 2024-2025 SY
  • Epic Special Education Staffing
  • Berwyn, IL
  • ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
  • 8/21/2024 12:00:00 AM

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Call Center Analyst, Work Force Management *Remote*
  • Providence St. Joseph Health
  • Renton, WA
  • Description Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team and thrive in ou...
  • 6/11/2024 12:00:00 AM

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Bilingual Call Center Analyst
  • Clark Creative Solutions
  • Silver Spring, MD
  • Job Description Job Description We are seeking a highly motivated and customer-oriented Bilingual Call Center Representa...
  • 6/11/2024 12:00:00 AM

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Call Center Analyst & Scheduling Specialist
  • Metlife Legal Plans
  • Cleveland, OH
  • Job Description Job Description MetLife Legal Plans is currently hiring a Client Service Center Analyst & Scheduling Spe...
  • 6/11/2024 12:00:00 AM

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Behavior Analyst Assistant in Arizona (Mesa, Glendale, Phoenix areas)
  • American Behavioral Solutions
  • Phoenix, AZ
  • Job Description American Behavioral Solutions is searching for passionate, highly motivated and organized individuals to...
  • 6/10/2024 12:00:00 AM

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Technical Lead
  • TekJobs
  • Alpharetta, GA
  • Required Skills: Tier2 Support. Focus on Outage and Incident tickets passed from T1- team 12*5 and 24*7 on Call. Analyst...
  • 6/8/2024 12:00:00 AM

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Call Center Analyst 1
  • Iron Bow Technologies
  • Manassas, VA
  • Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, ...
  • 6/8/2024 12:00:00 AM

Mississippi is bordered to the north by Tennessee, to the east by Alabama, to the south by Louisiana and a narrow coast on the Gulf of Mexico; and to the west, across the Mississippi River, by Louisiana and Arkansas. In addition to its namesake, major rivers in Mississippi include the Big Black River, the Pearl River, the Yazoo River, the Pascagoula River, and the Tombigbee River. Major lakes include Ross Barnett Reservoir, Arkabutla Lake, Sardis Lake, and Grenada Lake with the largest lake being Sardis Lake. Mississippi is entirely composed of lowlands, the highest point being Woodall Mountai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$47,440 to $64,746

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020