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Contact Center Quality Analyst, Sr. jobs in Missouri

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst, Sr. jobs

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Business Analyst (Infrastructure-Contact Center)
  • TestingXperts
  • St. Louis, MO FULL_TIME
  • Company DescriptionGreetings for the day! My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations.Job DescriptionTitle: Business Analyst (Infrastructure-Contact Center)Location: St. Louis MO Duration: 6 to 12 monthsInterview: Phone and SkypeJob description:-· IVR· Contact center· Requirement engineering· Desired years of experience*: Above 5 years· Education/ Certifications (Required): BE· Requirement analysis· DocumentationQualificationsGraduationAdditional InformationAll your information will be kept confidential according to EEO guidelines.
  • Just Posted
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Contact Center Representative
  • KC CARE Health Center
  • Kansas, MO FULL_TIME
  • POSITION SUMMARY The Contact Center Representative answers and fields various types of calls while being familiar with the different KC CARE departments. Responsibilities include scheduling patient ap...
  • 16 Days Ago
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Bilingual Contact Center Representative
  • KC CARE Health Center
  • Kansas, MO FULL_TIME
  • POSITION SUMMARY The Bilingual Contact Center Representative answers and fields various types of calls while being familiar with the different KC CARE departments. Responsibilities include scheduling ...
  • 16 Days Ago
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Sr. Quality Assurance Analyst - IT
  • Flagstar Bank
  • Troy, MO FULL_TIME
  • Position TitleSr. Quality Assurance Analyst - ITLocationHeadquarters-Troy, MIJob SummaryResponsible for the coordination and execution of all tests associated with the implementation of new applicatio...
  • 1 Day Ago
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Contact Center Representative
  • Animal Medical Center of Mid-America
  • St. Louis, MO FULL_TIME
  • We are currently seeking a Contact Center Representative with high volume call center experience, for our Animal Medical Center of Mid-America (AMCMA) St. Louis City Location. Contact Center Represent...
  • 17 Days Ago
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Contact center agent
  • Panasonic
  • Bridgeton, MO FULL_TIME
  • The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize the basic applications and resources to determine customer requirem...
  • 1 Day Ago
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Contact Center Quality Analyst, Sr. jobs at Popular Companies

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Board Certified Behavior Analysis School 2024-2025 SY
  • Epic Special Education Staffing
  • Lake Stevens, WA
  • ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
  • 9/3/2024 12:00:00 AM
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Board Certified Behavior Analyst School 2024-2025 SY
  • Epic Special Education Staffing
  • Berwyn, IL
  • ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
  • 8/21/2024 12:00:00 AM
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Call Center Analyst, Work Force Management *Remote*
  • Providence St. Joseph Health
  • Renton, WA
  • Description Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team and thrive in ou...
  • 6/11/2024 12:00:00 AM
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Bilingual Call Center Analyst
  • Clark Creative Solutions
  • Silver Spring, MD
  • Job Description Job Description We are seeking a highly motivated and customer-oriented Bilingual Call Center Representa...
  • 6/11/2024 12:00:00 AM
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Call Center Analyst & Scheduling Specialist
  • Metlife Legal Plans
  • Cleveland, OH
  • Job Description Job Description MetLife Legal Plans is currently hiring a Client Service Center Analyst & Scheduling Spe...
  • 6/11/2024 12:00:00 AM
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Behavior Analyst Assistant in Arizona (Mesa, Glendale, Phoenix areas)
  • American Behavioral Solutions
  • Phoenix, AZ
  • Job Description American Behavioral Solutions is searching for passionate, highly motivated and organized individuals to...
  • 6/10/2024 12:00:00 AM
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Technical Lead
  • TekJobs
  • Alpharetta, GA
  • Required Skills: Tier2 Support. Focus on Outage and Incident tickets passed from T1- team 12*5 and 24*7 on Call. Analyst...
  • 6/8/2024 12:00:00 AM
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Call Center Analyst 1
  • Iron Bow Technologies
  • Manassas, VA
  • Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, ...
  • 6/8/2024 12:00:00 AM
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About Missouri

Missouri is landlocked and borders eight different states as does its neighbor, Tennessee. No state in the U.S. touches more than eight. Missouri is bounded by Iowa on the north; by Illinois, Kentucky, and Tennessee across the Mississippi River on the east; on the south by Arkansas; and by Oklahoma, Kansas, and Nebraska (the last across the Missouri River) on the west. Whereas the northern and southern boundaries are straight lines, the Missouri Bootheel protrudes southerly into Arkansas. The two largest rivers are the Mississippi (which defines the eastern boundary of the state) and the Misso...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$50,684 to $69,173

Most Popular Cities in Missouri for Contact Center Quality Analyst, Sr. Jobs

What does a Contact Center Quality Analyst, Sr. do?

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020