Contact Center Quality Analyst, Sr. jobs in Colorado

Essential job functions included but are not limited to the following: 

Lead business analysis efforts and manage the PMO governance framework for complex technical projects, encompassing idea collection, elaboration, approval and prioritization. 

Collaborate closely with project sponsors and cross-functional stakeholders. Investigate and collect a thorough understanding of project objectives, discovery needs, dependencies, value/ROI and risks and certify alignment with overarching strategic goals. 

Conduct analysis and validation of business and technical requirements ensuring business value and project objectives are met. 

Generate high-quality deliverables, including comprehensive documentation, reports, and presentations. 

Partner with Program and Project managers during quarterly planning activities and validate accurate information is expressed to dependent teams. 

Build strong relationships across all organizational levels to comprehend business challenges and opportunities effectively. 

Responsible for reviewing current processes and developing frameworks aligned with business strategy and objectives to ensure project deliverables and outcomes are realized.  

Create and maintain relevant analysis and reports based on portfolio, program and project KPIs. 

Manage centralized knowledge base of project documents, PMO/BA tools, templates, and processes to streamline and share within the organization in order to promote successful project outcomes.  

Strong grasp of industry trends, PMO and BA best practices, and emerging technologies and processes related to business analysis and software development. 

Maintain a detail-oriented mindset and sense of urgency while managing multiple priorities and meeting project deadlines. 

Facilitate effective communication and knowledge sharing among project team members and stakeholders. 

Mature the role of the BA and set goals for the role with PMO leadership support.