Contact Center Quality Analyst jobs in South Dakota

Voyage FCU is looking for the perfect candidate who is member-focused, eager to learn new technologies the credit union offers, and loves working with fun people.

Our Contact Center Representative I position will provide information and superior service needs to members by handling phone calls, info emails, online applications, live chat, text messaging, and plastic cards, ensuring the highest quality of member service.

What You Will Do:

• Answer member contacts promptly, and serve membership by providing information in a pleasant, professional, and efficient manner via the phone, online, or follow up correspondence.

• Accurately respond to member account inquiries and process specialized transactions.
• Provide information and superior service needs and inquiries to members by handling specified phone calls, info emails, online applications, live chat, text messaging, and plastic cards, ensuring the highest quality of member service.
• Responsible for processing and maintaining debit card and credit card inquiries and needs
• Create new accounts for new and existing members via online applications. Responsible for the preparation and accuracy of all documents, papers and disclosures required for the online opening of any type of account and loans.
• Assist members with basic questions regarding loans, remote access, and other services and suggest products and solutions to member
• Cross sell all products and services offered by the credit union.
• Comply with applicable laws, rules and regulations, policies and procedures including security and robbery procedures, pertaining to the credit union.

What You Will Need:

• Positive attitude
• Must possess excellent communication skills and able to communicate effectively over the phone
• High school diploma/GED required, plus minimum of 2 years experience in a similar or related position

Why Work at Voyage FCU?

• Competitive Pay Incentive pay Eligibility Annual Bonus Eligibility
• Comprehensive Benefits Package, including Medical, Vision, Free Dental, Life, Short Term Disability, and Long Term Disability
• Dependent Care Reimbursement
• Profit Share and 401(k) matching up to 4%
• Paid Time Off (annual accrual starting at 13 days) 11 Paid Holidays
• Business Casual (Yep – you can wear jeans & sneakers!)
• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

Schedule:

Monday - Friday, 9am - 5:30pm

At least 1 Saturday per month, 8:45am - 12:15pm

Voyage Federal Credit Union is a member-owned business providing financial services to the Sioux Falls area for more than 75 years. We offer competitive wages, great benefits with room for personal and professional growth. As Voyage Federal Credit Union, we aspire to create long lasting relationships with our members through every financial journey by providing friendly service and delivering timely, relevant products in a way that's refreshingly uncomplicated.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.