Contact Center Quality Analyst jobs in Oregon

Quality Analyst - Full Time

Hourly Base Wage: $47.25 - $66.15

Hours/Shift - Days, Mon-Fri

Date Posted: 4/26/2024

Job Summary:

The Quality and Risk Analyst is responsible for assisting the Director of Quality & Risk Management in implementing the quality improvement program that systematically monitors and evaluates the quality and appropriateness of processes and outcomes throughout the organization. The focus of this position is in regard to data management and report generation to support quality improvement initiatives. The Quality Analyst responsibility includes quality indicator development, chart review, data abstracting, computer entry, report generation, presentation and improvement activity facilitation in accordance with organizational direction and regulatory requirements. The position will also support risk management activities in regard to variance reporting, as well as, provide support to the Infection Prevention Department as needed for case management. The Quality and Risk Analyst will also be highly involved in PI projects and data analysis.

Education & Qualifications:

• Current Oregon RN license required. Advanced degree preferred. CPHQ preferred.
• Basic understanding of ICD-9 and CPT coding. Minimum two years experience working with hospital information systems.
• Word processing, spreadsheet and presentation programs. Knowledge of database principles and ability to see and master report.
• Highly organized; efficient and effective. Detail oriented.
• Excellent oral and written communication skills.
• High degree of knowledge in quality management tools and techniques.
• Basic understanding of statistical applications.
• Proficiency in excel and development of graphs and dashboards.
• Able to effectively manage multiple work demands in a fast paced environment. Team player. Able to conduct detailed and thorough investigation of incidents and processes.
• Ability to work independently.

Essential Job Functions:

Demonstrates working knowledge of quality improvement tools, techniques and principles. Assists house wide quality monitoring and program evaluation by development and maintenance of reports, including OPPE. Provides summary reports to facilitate requested and bi-annual reappointment and credentialing processes conducted by Medical Staff. Maintains information systems to optimum working capacity. Serves as point person/system administrator with corporate office and outside vendors for systems used by quality dept. Assists department with development of databases in regard to quality indicators. Assists in helping organization meet and maintain federal, state and TJC and other agency rules; collects and compiles information, prepares reports and analyzes data as requested by the Director of Quality & Risk Management. Assists quality improvement teams and staff on appropriateness of data, tools and statistical analysis. Develops, compiles and maintains standard reports as directed. Coordinates and completes special projects. Responsible for testing and maintaining integrity and validity of data collection and reports generated for monitoring key processes. Represents Quality and Risk Services at assigned committees and meetings. Provides support to the Infection Prevention staff as needed for the NHSN data base and reports. Assist Risk Manager with providing support for ERS system. Updates Director of Quality & Risk Management and other department staff on enhancements to the information system specific to department functions.

Education

• Bachelors or better