Contact Center Quality Analyst jobs in Nevada

Are you a natural communicator with a knack for building rapport over the phone? Do you possess the empathy needed to support individuals navigating complex legal processes? If yes, we invite you to join our esteemed Account Specialist team. We're on the lookout for bright, dynamic individuals to enhance our team's capabilities. As an Account Service Specialist, you'll be at the forefront of our mission, engaging directly with clients of law firms embroiled in significant Mass Tort Lawsuits. Your primary responsibility will be conducting thorough telephone interviews to gather vital case-related information. Join us and play a pivotal role in ensuring our clients receive the support and assistance they need during this challenging time.

1. Client Communication:

- Initiate outbound calls to clients involved in tort law cases.

- Conduct surveys to confirm and gather specific information related to their case.

- Professionally communicate updates, collect data on doctor visits, and inquire about any relevant news related to their illness.

-Demonstrating a skillful capacity to engage in professional conversations on sensitive subjects with clients, addressing topics such as severe illness, injury, sexual abuse, police brutality, and death.

2. Data Collection:

- Gather accurate and detailed information from clients, ensuring all necessary data points are collected.

- Confirm and update contact details, ensuring the information is current and reliable.

3. Project Adaptability:

- Be adaptable and ready to take on various projects related to client accounts.

- Handle multiple tasks efficiently and prioritize based on the urgency and importance of each case.

4. Client Liaison:

- Serve as a liaison between clients and the legal team, providing updates and facilitating smooth communication.

- Ensure client satisfaction by addressing inquiries and concerns with professionalism and empathy.

5. Documentation:

- Maintain accurate and up-to-date records of all client interactions and information gathered.

- Collaborate with the legal team to ensure the proper documentation of case-related details.

Qualifications:

- Customer Service Skills: Exceptional customer service and interpersonal skills with a focus on professionalism and empathy.

- Communication: Strong verbal communication skills; ability to articulate information clearly and effectively.

- Attention to Detail: Meticulous attention to detail to ensure accurate data collection and documentation.

- Adaptability: Ability to adapt to different projects and handle a variety of tasks simultaneously.

- Organizational Skills: Excellent organizational skills to manage and prioritize multiple client accounts effectively.

Job Type: Full-time

Pay: $23.00 per hour

Expected hours: 40 per week

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Free parking
• Referral program

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person