Contact Center Quality Analyst jobs in New Jersey
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
- Chubb External
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Whitehouse, NJ
FULL_TIME
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Chubb North American Contact Center Shared Services group directly supports insurance operations programs impacting both Clients and Agents across Chubb’s North America business divisions. The group is primarily responsible for enabling key initiatives across various departments with a focus on delivering first class customer experience and exceptional operational service. Additional responsibilities include the management of large-scale technology and operational projects involving the Contact Center platform. The team collaborates with Business, Technology and Trading Partner stakeholders to define, analyze, and deliver strategic Technology and Operational processes. Members of the team are expected to take leadership roles in various projects as well as personal accountability for delivering first class products and solutions for Chubb, our clients, and our stakeholders.
As a Contact Center Business Analyst, you’ll be responsible for a wide range of project and stakeholder management functions such as, but not limited to, identifying and documenting business requirements, functional design, process design (including flow mapping), performing User Acceptance Testing, defining support procedures, and supporting implementation and go-live.
Responsibilities:
- Act as a contact center subject matter expert for one or more lines of business
- Manage stakeholder partnerships
- Lead requirement gathering sessions and manage multiple projects from inception to implementation
- Manage and prioritize project backlog to meet tactical and strategic goals
- Partner with IT, Infrastructure and Business stakeholders to ensure successful project go-live
- Perform in depth analysis to identify processes and procedures eligible for streamlining and increased efficiency
- Participate in Agile ceremonies
- Creation and execution of UAT test scripts
- Defect management
- Status reporting and providing milestone updates to senior leadership
- Participation in off hours production release events including check outs & validation
- 14 Days Ago
- Hackensack Meridian Health
-
Neptune, NJ
FULL_TIME
- Overview: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture r...
- Just Posted
- Hackensack Meridian Health
-
Neptune, NJ
FULL_TIME
- Overview: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture r...
- Just Posted
- Community Health Care Inc
-
Bridgeton, NJ
FULL_TIME
- JOB DESCRIPTION Position/Title: Contact Center Agent Reporting/Department Head: Contact Center Manager FLSA Status – Non-Exempt EEO Category – Service Worker ******************************************...
- Just Posted
- VBeyond Corporation
-
Jersey, NJ
FULL_TIME
- Title : Customer Experience Contact Center Strategy and Operations Manager Location : Jersey City, NJ Experience in Financial Services is require Summar y : We are looking for a Customer Experience St...
- Just Posted
- HMH HOSPITALS CORPORATION
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Neptune, NJ
FULL_TIME
- Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in c...
- Just Posted
Contact Center Quality Analyst jobs at Popular Companies
- Clark Creative Solutions
-
Silver Spring, MD
- Job Description Job Description We are seeking a highly motivated and customer-oriented Bilingual Call Center Representa...
- 6/1/2024 12:00:00 AM
- Department Of The Treasury
-
Birmingham, AL
- Duties As a Lead Call Center Analyst, you will: * Serve as Team Leader. Communicate and integrate the branches strategic...
- 5/30/2024 12:00:00 AM
- Department Of The Treasury
-
Washington, DC
- Duties As a Lead Call Center Analyst, you will: * Serve as Team Leader. Communicate and integrate the branches strategic...
- 5/30/2024 12:00:00 AM
- Department Of The Treasury
-
Philadelphia, PA
- Duties As a Lead Call Center Analyst, you will: * Serve as Team Leader. Communicate and integrate the branches strategic...
- 5/30/2024 12:00:00 AM
- Department Of The Treasury
-
Kansas City, MO
- Duties As a Lead Call Center Analyst, you will: * Serve as Team Leader. Communicate and integrate the branches strategic...
- 5/30/2024 12:00:00 AM
- Department Of The Treasury
-
Hyattsville, MD
- Duties As a Lead Call Center Analyst, you will: * Serve as Team Leader. Communicate and integrate the branches strategic...
- 5/30/2024 12:00:00 AM
- Iron Bow Technologies
-
Manassas, VA
- Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, ...
- 5/29/2024 12:00:00 AM
- Bureau of the Fiscal Service
-
Birmingham, AL
- Summary PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to...
- 5/29/2024 12:00:00 AM