Contact Center Quality Analyst jobs in North Dakota
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Contact Center Specialist
- Altru Health System
-
Grand Forks, ND
FULL_TIME
- Location: Altru Patient Services 3065 Demers Ave Grand Forks, ND 58201 Summary: The Contact Center Specialist is responsible for answering incoming calls for the contact center, responding to a variety of patient requests, and handling inquiries from providers and the hospital. The Contact Center Specialist ensures all calls are executed appropriately utilizing online tools including patient appointment scheduling EMR software systems (Epic) while providing a high level of customer service, empathy, and professionalism. In addition, the specialist also demonstrates flexibility and willingness to work professionally with physician practice clinical and administrative staff, nursing, and ancillary departments, to maintain a team approach. The Contact Center Specialist maintains confidentiality of all patient information in accordance with Organization Policies, HIPPA and PCI regulations and ensures compliance with all regulatory requirements as identified by OIG, JCAHO, CMS, etc. Essential Job Functions: Manages faxes, uploads orders into the EMR, and transcribes orders using the appropriate EMR fields. Contacts referring providers for missing information necessary to transcribe the order Schedules new and established patients, verifies & updates all insurance & demographic information and is accountable for collecting accurate data. Demonstrates understanding of hospital related services and medical tests. Proactively calls patients to schedule using the appropriate schedulable orders work queue. Conducts follow-up scheduling activities using the following worklists: Reschedule Report, Follow-up Worklist, Recall List, and Wait List. . Performs other duties as assigned or needed to meet the needs of the department/organization. Education: • Preferred: Associates - Healthcare Work Experience: • Preferred: A minimum of 1 year Related Experience Physical Demands : • Sit: Continuously (67-100%) • Stand: Occasionally (5-33%) • Walk: Occasionally (5-33%) • Stoop/Bend: Occasionally (5-33%) • Reach: Frequently (34-66%) • Crawl: Not Applicable • Squat/Crouch/Kneel: Occasionally (5-33%) • Twist: Occasionally (5-33%) • Handle/Finger/Feel: Continuously (67-100%) • See: Continuously (67-100%) • Hear: Continuously (67-100%) Weight Demands: • Lift -Floor to Waist Level: Sedentary (<10 pounds) • Carry: Sedentary (<10 pounds) • Push/Pull: Sedentary (<10 pounds) • Slide/Transfer: Not Applicable Working Conditions: • Indoor: Continuously (67-100%) • Outdoor: Not Applicable • Extreme Temperature: Not Applicable Driving Requirement Definitions: Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials. Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily. Occasional Drivers: Persons who drive from once per month to as frequently as once per week. Infrequent Drivers: Persons who are generally not expected to drive. Driving Requirement for this position: Infrequent Driver Reference ID: R3831 Join our team. We care for one another. Find out why we’ve been voted one of Prairie Business Magazine’s 50 Best Places to Work for three years in a row. Do what you love. Make a difference. Join our team of health professionals and support staff committed to caring for the region for more than 130 years. At Altru, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network. Our employees are knowledgeable, dedicated, hardworking, trustworthy and self disciplined. Reasonable Accommodations Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107. Equal Opportunity Altru is an Equal Opportunity Employer. Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and Affirmative Action Plan at no charge, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107. Additionally, the following poster is available through the Department of Labor: Know Your Rights. Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
- 2 Months Ago
FOIA Analyst
- Contact Government Services, LLC
-
Fargo, ND
FULL_TIME
- FOIA Analyst Employment Type: Full Time, Mid-Level Department: Information Technology CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This pos...
- 8 Days Ago
Digital Forensic Analyst I
- Contact Government Services, LLC
-
Fargo, ND
FULL_TIME
- Digital Forensic Analyst Employment Type: Full-Time, Mid-Level Department: Forensics CGS is seeking a Digital Forensic Analyst whose primary focus will be on the preservation & collection of mobile de...
- 8 Days Ago
Document Management Analyst I
- Contact Government Services, LLC
-
Fargo, ND
FULL_TIME
- Document Management Analyst I Employment Type: Full Time, Entry-level Department: Legal Services Here at CGS, we are seeking an entry-level Document Management Analyst/ General Clerk to facilitate the...
- 8 Days Ago
Relativity Archiving Analyst
- Contact Government Services, LLC
-
Fargo, ND
FULL_TIME
- Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
- 8 Days Ago
Aviation Quality Inspector
- Fargo Jet Center LLC
-
Fargo, ND
FULL_TIME
- JOB DESCRIPTION Position Title: Aviation Quality Inspector Position Reports to: Chief Inspector Location: Fargo Jet Center – Fargo, ND Primary Operational Objectives: The Aviation Quality Inspector In...
- 7 Days Ago
Contact Center Quality Analyst jobs at Popular Companies
Bilingual Call Center Analyst
- Clark Creative Solutions
-
Silver Spring, MD
- Job Description Job Description We are seeking a highly motivated and customer-oriented Bilingual Call Center Representa...
- 6/1/2024 12:00:00 AM
Lead Call Center Analyst
- Department Of The Treasury
-
Birmingham, AL
- Duties As a Lead Call Center Analyst, you will: * Serve as Team Leader. Communicate and integrate the branches strategic...
- 5/30/2024 12:00:00 AM
Lead Call Center Analyst
- Department Of The Treasury
-
Washington, DC
- Duties As a Lead Call Center Analyst, you will: * Serve as Team Leader. Communicate and integrate the branches strategic...
- 5/30/2024 12:00:00 AM
Lead Call Center Analyst
- Department Of The Treasury
-
Philadelphia, PA
- Duties As a Lead Call Center Analyst, you will: * Serve as Team Leader. Communicate and integrate the branches strategic...
- 5/30/2024 12:00:00 AM
Lead Call Center Analyst
- Department Of The Treasury
-
Kansas City, MO
- Duties As a Lead Call Center Analyst, you will: * Serve as Team Leader. Communicate and integrate the branches strategic...
- 5/30/2024 12:00:00 AM
Lead Call Center Analyst
- Department Of The Treasury
-
Hyattsville, MD
- Duties As a Lead Call Center Analyst, you will: * Serve as Team Leader. Communicate and integrate the branches strategic...
- 5/30/2024 12:00:00 AM
Call Center Analyst 1
- Iron Bow Technologies
-
Manassas, VA
- Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, ...
- 5/29/2024 12:00:00 AM
Lead Call Center Analyst
- Bureau of the Fiscal Service
-
Birmingham, AL
- Summary PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to...
- 5/29/2024 12:00:00 AM
About North Dakota
North Dakota is a Midwestern state of the United States. It borders Canada and lies at the center of the North American continent. The geographic center of North America is near the town of Rugby. Bismarck is the capital of North Dakota, and Fargo is the largest city.
Soil is North Dakota's most precious resource. It is the base of the state's great agricultural wealth. But North Dakota also has enormous mineral resources. These mineral resources include billions of tons of lignite coal. In addition, North Dakota has large oil reserves. Petroleum was discovered in the state in 1951 and quickly...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$44,139 to $61,194