Contact Center Quality Analyst jobs in Colorado
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
Patient Contact Center Supervisor
- Intermountain Health
-
Wheat Ridge, CO
FULL_TIME
-
Job Description:
Schedule - Monday thru Friday 7am to 5pm; closed 6 major Holiday's.- Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
- Communicate and model the values of Intermountain Health and MGPS through orientation, development, mentoring, performance feedback, leadership rounding and evaluation of associates.
- Contributes to development and implementation of strategies to improve the Patient Contact Center work culture including comprehensive training and skill development. Works closely with the Patient Contact Center Manager. Builds and maintains positive and professional relationships with clinic managers and supervisors to ensure all needs are met and guidelines are being followed.
- Display dependability and initiative in job performance by being prompt in completing tasks and helping others as needed or when called upon to do so.
- Establish rapport with caregivers to develop and strengthen trust with the healthcare team.
- Collaborates with centralized services team for interviewing staff within the departments. for staff.
- Enroll caregivers in appropriate courses to ensure proper training is delivered.
- Oversees training and onboarding for new caregivers.
- Identifies deficiencies in skill set and competency and implements action plans to resolve. Assist in coordinating and leading department meetings.
- Provides coaching and feedback to caregivers, addressing performance concerns.
- Facilitates and documents annual performance reviews for each individual caregiver.
- Ensures team is compliant with company standards, policies, and procedures.
- Compliance with HIPAA regulations.
- Manages quality assurance reviews with Patient Contact Center Leads to ensure the upmost patient centered care is delivered.
- Plans and implements staff development activities.
- Prepares work schedules.
- Responsible for understanding metrics and KPIs; working towards departmental goals.
- Required to act as a Patient Contact Center Specialist during peak times including all essential duties and responsibilities of a Patient Contact Center Specialist based on business need.
- Performs other duties as assigned.
Required: High School Diploma or equivalent.
Preferred: Bachelor’s degree.
CERTIFICATION, REGISTRATION, LICENSE
(*indicates primary source verification requirement)
Required: N/A
Preferred: N/A
Experience
Required: Three (3) years call center or front/back-office experience in a health care organization is.
Preferred: Two (2) year leadership/supervisory experience.
Preferred: Call center experience.
Physical Requirements:
Anticipated job posting close date:
06/20/2024
Location:
Lutheran Medical Center
Work City:
Wheat Ridge
Work State:
Colorado
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$21.59 - $37.12
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. - 1 Day Ago
Patient Contact Center Manager
- Centers for Gastroenterology
-
Fort Collins, CO
FULL_TIME
- Delivering the highest quality gastrointestinal healthcare in Northern Colorado. We respect our patients, our referring providers and business partners; we respect each other and our communities. Posi...
- 2 Days Ago
Clinical Contact Center Representative
- Kaiser Permanente
-
Aurora, CO
OTHER
- SEIU Local 105 - $21.52 - $24.48“May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective co...
- 8 Days Ago
Specialist, Contact Center Services
- troweprice
-
Colorado, CO
FULL_TIME
- There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement...
- 8 Days Ago
Specialist, Contact Center Services
- T. Rowe Price
-
Colorado, CO
FULL_TIME
- There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement...
- 8 Days Ago
Contact Center Lead/Trainer
- KECH, Inc.
-
Golden, CO
FULL_TIME
- KECH is an award winning HUBZone certified and Woman-Owned Small Business (WOSB) whose Founders bring over 50 years of collective expertise in IT services, service desk solutions, and contact center o...
- Just Posted
Contact Center Quality Analyst jobs at Popular Companies
Board Certified Behavior Analysis School 2024-2025 SY
- Epic Special Education Staffing
-
Lake Stevens, WA
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Board Certified Behavior Analyst School 2024-2025 SY
- Epic Special Education Staffing
-
Berwyn, IL
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Call Center Analyst, Work Force Management *Remote*
- Providence St. Joseph Health
-
Renton, WA
- Description Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team and thrive in ou...
- 6/11/2024 12:00:00 AM
Bilingual Call Center Analyst
- Clark Creative Solutions
-
Silver Spring, MD
- Job Description Job Description We are seeking a highly motivated and customer-oriented Bilingual Call Center Representa...
- 6/11/2024 12:00:00 AM
Call Center Analyst & Scheduling Specialist
- Metlife Legal Plans
-
Cleveland, OH
- Job Description Job Description MetLife Legal Plans is currently hiring a Client Service Center Analyst & Scheduling Spe...
- 6/11/2024 12:00:00 AM
Behavior Analyst Assistant in Arizona (Mesa, Glendale, Phoenix areas)
- American Behavioral Solutions
-
Phoenix, AZ
- Job Description American Behavioral Solutions is searching for passionate, highly motivated and organized individuals to...
- 6/10/2024 12:00:00 AM
Technical Lead
- TekJobs
-
Alpharetta, GA
- Required Skills: Tier2 Support. Focus on Outage and Incident tickets passed from T1- team 12*5 and 24*7 on Call. Analyst...
- 6/8/2024 12:00:00 AM
Call Center Analyst 1
- Iron Bow Technologies
-
Manassas, VA
- Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, ...
- 6/8/2024 12:00:00 AM
About Colorado
Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census.
The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst jobs
$45,583 to $63,194