Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.
Hi,
We do have a Contract opportunity for Contact Center QA Analyst with our implementation partner. Please share your updated resume ASAP. Here goes the Job Description:
Job Title Contact Center QA Analyst
Job Location: Chandler, AZ
Job Type: Contract (12-18 months)
Rate: Negotiable
*** Citizen, GC, EAD-GC, H4, L2 & TN & Canadian Visa Only ***
Required Skills:
· Prior QA testing experience with Contact Center applications.
· Hands on NICE Interaction Recording and Analytics testing and/or development/engineering experience.
· Must have hands on IP telephony and/or routing QA experience: (e.g. Genesys, Cisco, Aspect).
· Able to read logs in UNIX.
· Intermediate SQL skills.
· HP QC/ALM hands on experience.
· Financial & PM experience is desired.
Regards,
Anthony
E*Pro Inc.
Iselin, NJ.
Tel: 732-283-0499 x 538 Fax: 732-283-0489
aanthony@epro-consultingdotcom
All your information will be kept confidential according to EEO guidelines.