Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Voyage FCU is looking for the perfect candidate who is member-focused, eager to learn new technologies the credit union offers, and loves working with fun people.
Our Contact Center Representative I position will provide information and superior service needs to members by handling phone calls, info emails, online applications, live chat, text messaging, and plastic cards, ensuring the highest quality of member service.
What You Will Do:
What You Will Need:
Why Work at Voyage FCU?
Schedule:
Monday - Friday, 9am - 5:30pm
At least 1 Saturday per month, 8:45am - 12:15pm
Voyage Federal Credit Union is a member-owned business providing financial services to the Sioux Falls area for more than 75 years. We offer competitive wages, great benefits with room for personal and professional growth. As Voyage Federal Credit Union, we aspire to create long lasting relationships with our members through every financial journey by providing friendly service and delivering timely, relevant products in a way that's refreshingly uncomplicated.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.