Contact Center Director jobs in Maine
Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Contact Center Director jobs
Patient Service Contact Center Rep
- Central Maine Medical Center
-
Lewiston, ME
FULL_TIME
-
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Essential Duties
Patient Scheduling (Hospital Based and Professional Services)
The Responsibilities Include But Are Not Limited To, Accurate Coordination And Appropriate Issuance Of Appointments For Hospital-based Departments And Provider Services. In This Role, The Individual Will Have Contact With Patients Via Phone, Hospital Departments, Practice Areas, And External Clinical Service Providers. Scheduling Tasks Include:- Secure and complete inbound scheduling requests
- Review clinical orders to support service requests
- Initiate outbound calls to complete scheduling requests
- Communicates pre-procedure preps
- Secure and validate required demographic and insurance information
- Verify insurance information and coverage
- Initiate medical necessity checks as required
- Complete pre-registration activities
- Perform patient estimates as required
- Advise and secure patient payments prior to service
- Refer patients to financial counselors
- Provide exceptional customer service
- Complete Dept/Org education requirements
- Ensure accurate data collection and documentation
- Meets performance standards as determined by Department
The Responsibilities Include But Are Not Limited To Financially Securing An Account Prior To Service Delivery. In This Role, The Individual Will Have Contact With Patients Via Phone, Hospital Departments, Practice Areas, Insurance Companies, Medical Review Management Organizations, And External Clinical Service Providers. Financial Clearance Tasks Include:- Secure and complete pre-registration activities
- Secure and validate required demographic and insurance information
- Verify insurance information and coverage
- Secure clinical information to support authorization and referral requirements
- Securing and obtaining appropriate prior authorizations and referrals
- Perform patient estimates as required
- Advise and secure patient payments prior to service
- Refer patients to financial counselors
- Initiate medical necessity checks as required
- Initiate and obtain Notice of Admissions to insurance payers
- Identify, communicate, and resolve findings that do not meet financial clearance guidelines
- Provide exceptional customer service
- Complete Dept/Org education requirements
- Ensure accurate data collection and documentation
- Meets performance standards as determined by Department
- High school graduate or equivalent
- Minimum 1-2 years of relevant experience preferably in one of the following: scheduling, pre-registration or financial clearance, preferred
- Knowledge of medical terminology preferred
- Understanding of insurance reimbursement basics
- Strong customer focus
- Above average verbal communication skills
- Above average written communication skills
- Ability to multitask and prioritize work assignments
- Good time management skills
- Analytical Thinking
- Good problem-solving capabilities
- Attention to detail
- Ability/proficiency to use multiple systems and software applications
- Ability to ask and secure payments from patients
- Ability to work across and within Hospital Departments
- Ability to work with external partners/customers/insurance carriers/clinical mgmt organization
- Knowledge of insurance reimbursement basics
- Basic understanding of Revenue Cycle
- I am creating a warming, caring, and non-judgmental environment.
- I am actively listening and seeking information.
- I am honest, truthful, and consistent.
- I am respectful, treating all individuals with dignity and empathy.
- I am serving as a role model, taking both initiative and ownership when appropriate.
- I am working collaboratively and demonstrating teamwork.
- I am resilient and adapt to change in positive ways.
- Just Posted
Contact Center Representative II
- Atlantic Federal Credit Union
-
Brunswick, ME
FULL_TIME
- DescriptionAre you the Representative we're searching for? Someone who is committed to making a difference in our members’ lives. At Atlantic, we're convinced that extraordinary people are the heartbe...
- 28 Days Ago
Contact Center Supervisor
- Superior Plus Propane Talent Acquisition
-
Maine, ME
FULL_TIME
- We are looking for a skilled Call Center Supervisor to manage daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a...
- 10 Days Ago
Social Services Director - Nursing Center
- SANDY RIVER MEDICAL CENTER
-
Dryden, ME
FULL_TIME
- Sandy River seeks full time , day shift, licensed social worker to join our team. Monday through Friday hours, flexible scheduling. Benefits$24.00 - $28.00 / hourHealth, Dental, Vision, Company-paid l...
- 1 Day Ago
Social Services Director - Nursing Center
- SANDY RIVER MEDICAL CENTER
-
Farmington, ME
FULL_TIME
- Sandy River seeks full time , day shift, licensed social worker to join our team. Monday through Friday hours, flexible scheduling. Benefits$24.00 - $28.00 / hourHealth, Dental, Vision, Company-paid l...
- 1 Day Ago
Medical Director
- The Courage Center
-
Gorham, ME
PART_TIME
- The Courage Center is a brand new comprehensive outpatient addiction treatment and peer support center located in Gorham, ME, opening later this spring. More info: www.CourageCenter.meJob purposeAs an...
- 9 Days Ago
Contact Center Director jobs at Popular Companies
Cultural Events & Services Division Chief
- City of Gaithersburg, MD
-
Gaithersburg, MD
- Salary: Depends on Qualifications Location : Gaithersburg, MD Job Type: Full-Time Remote Employment: Flexible/Hybrid Job...
- 6/2/2024 12:00:00 AM
Job #23136 - Custodian - Facilities Department
- Oregon Public Schools
-
Lebanon, OR
- QUALIFICATIONS: 1. High school diploma or equivalent. 2. Criminal history clearance. 3. Two years' experience in custodi...
- 6/1/2024 12:00:00 AM
Behavior Specialist
- Monroe-Gregg School District
-
Monrovia, IN
- Position Type: Student Support Services/LD/BD Resource Date Posted: 9/22/2023 Location: Monrovia Elementary School Date ...
- 6/1/2024 12:00:00 AM
Board Certified Behavioral Analyst (BCBA)
- Copperas Cove Independent School District
-
Copperas Cove, TX
- Position Type: Special Education Date Posted: 6/6/2023 Location: Special Education Date Available: 07/27/2023 Perform pr...
- 6/1/2024 12:00:00 AM
Overnight Operations Supervisor - EMT
- Butler Medical Transport LLC
-
Gwynn Oak, MD
- Our benefits package includes: Medical, Dental and Vision Benefits Life, Short/Long Term Disability, Accident and Critic...
- 6/1/2024 12:00:00 AM
Program Director - Personal Training
- Eau Claire YMCA
-
Davenport, IA
- - Program Director Personal Training Location Job Description The YMCA of the Iowa Mississippi Valley is seeking an ambi...
- 5/31/2024 12:00:00 AM
Engineer Intern - TN
- Phoenix Closures, Inc
-
Newport, TN
- JOB DESCRIPTION PHOENIX CLOSURES, INC. 975 Meridian Drive Aurora, IL 60504 INDEX NUMBER: 770112 POSITION SUMMARY: The En...
- 5/30/2024 12:00:00 AM
Direct Support Professional Supervisor
- The Opportunity Tree
-
Phoenix, AZ
- Job Type Full-time Description The Opportunity Tree Mission and Vision To provide quality individualized services to peo...
- 5/30/2024 12:00:00 AM
About Maine
To the south and east is the Atlantic Ocean and to the north and northeast is New Brunswick, a province of Canada. The Canadian province of Quebec is to the northwest. Maine is both the northernmost state in New England and the largest, accounting for almost half of the region's entire land area. Maine is the only state in the continental US to border only one other American state (New Hampshire to the South and West).
Maine is the easternmost state in the United States in both its extreme points and its geographic center. The town of Lubec is the easternmost organized settlement in the United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$169,552 to $252,749
Most Popular Cities in Maine for Contact Center Director Jobs
What does a Contact Center Director do?
Contact Center Director in Erie, PA
It provides info relevant to small and large call centers.
January 03, 2020
Contact Center Director in New York, NY
Toward the end of the first 90 days, it may be time to initiate your vision for the center.
January 17, 2020
Contact Center Director in Macon, GA
The successful Director is continually engaged in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities.
January 26, 2020