Computer Operations Supervisor jobs in Florida

Computer Operations Supervisor supervises computer operations, acting as a team resource for guidance and support on complex or unusual issues. Implements policies and procedures to perform routine tasks to maintain computer equipment and its peripherals. Being a Computer Operations Supervisor continuously monitors the efficacy of computer operations, backup processes, system monitors, and server availability to ensure operation goals are met. Analyzes and records error messages to diagnose issues and works with impacted groups to provide a timely solution. Additionally, Computer Operations Supervisor recommends potential equipment upgrades to improve the capabilities of computer operations. Ensures computer operations activities meet pre-established production targets and maintain operating budgets. May require an associate degree in a related area. Typically reports to a manager. The Computer Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Computer Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Computer Operations Supervisor - 2820
  • V2Soft
  • Ocoee, FL CONTRACTOR
  • V2Soft ( www.v2soft.com ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China, and Germany. At V2Soft, our mission is to provide high-performance technology solutions to solve real business problems. We become our customer's true partners, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace and believe it has a positive effect on our company and the customers we serve.

    Positions Summary

    Responsible for daily operations of their team which aims to triage and quickly address or route incoming issues and sends requests to the appropriate support team, while providing excellent customer service experience. This role is responsible for training and supporting the team. The supervisor will help resolve issues and will be the main escalation point for incidents or requests. Additionally, the supervisor is involved in the continuous improvement process, which includes performance assessment, report creation, metrics monitoring, and documentation.

    Job Responsibilities

    • Manage the day-to-day activities of their team, including prioritizing support, delegating work, monitoring, and reporting trends, including security incident awareness, and ensuring efficient service delivery by leveraging the IT support specialists.
    • Serve as a high-level resource for their team and the main escalation point for customer service related issues.
    • Assists with the monitoring and tracking of inventory for the Information Technology cost center.
    • Work closely with the IT leadership to identify areas for improvement in the processes, and workflows to implement strategies, to enhance overall efficiency, user satisfaction, and service quality.
    • Monitor, analyze, and suggest improvements to work processes, for improved efficiencies, while keeping the knowledge library updated for the best experience for our customers and our IT team members.
    • Collaborate with other IT departments to ensure that all service tickets are resolved and responded to promptly for the specified unit.
    • Performs Quality Assurance on customer incidents onsite or at remote sites, by ensuring that Service Level Agreements are met.
    • Responsible for coordinating and scheduling audiovisual setups and video conferencing support

    Required Skills:

    • High school diploma or equivalent; additional certifications or relevant education is a plus.
    • IT Enterprise experience is preferred
    • Minimum two years' experience in customer service and quality assurance.
    • Minimum one year of supervisory experience managing staff and projects.
    • Previous experience using a ticketing system that manages support requests and monitoring trends.
    • Ability to manage multiple priorities and work independently or as part of a team
    • Capacity to perform in high-pressure situations, with strong organizational and time management skills
    • Strong technical troubleshooting skills with hardware and software issues.
    • Understanding of help desk processes and service management principles.
    • Supervisory skills, including the ability to motivate, develop and empower team members.
    • Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday.
    • Ability to lift up to 30 pounds

    Note:

    • Vendor to provide a smartphone to the contractor

    V2Soft is an Equal Opportunity Employer ( EOE).

    https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.
  • Just Posted

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Supervisor, Computer Operations - Team Leader - 2820
  • V2Soft
  • Ocoee, FL CONTRACTOR
  • V2Soft ( www.v2soft.com ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China, and Germany. At V2Soft, our mission is to provide high-pe...
  • Just Posted

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Operations Supervisor - Sarasota
  • Veo - Operations Careers
  • Sarasota, FL FULL_TIME
  • This is a Full-Time, W-2 position Pay: $19.00/hour Must be able to commute to warehouse in Sarasota FL 34243 Company Overview: At Veo, we are on a mission to end car dependency by making clean transpo...
  • 18 Days Ago

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Assistant Warehouse Supervisor
  • Global Computer Sales
  • Lake, FL FULL_TIME
  • Job description Global Computer Sales is seeking a full-time (7:30 AM to 5 PM) Assistant Warehouse Supervisor in the Orlando, FL area. We are a fast-growing company in the I.T. Solutions and Services ...
  • 25 Days Ago

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Computer Supervisor
  • Tech Army
  • Ocoee, FL CONTRACTOR
  • Position Summary The supervisor is responsible for managing the daily operations of their team, focusing on triaging and addressing incoming issues or routing requests to the appropriate support teams...
  • 10 Days Ago

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Computer Operations Manager
  • Syrinx
  • Jacksonville, FL FULL_TIME
  • POSITION SUMMARY: The Computer Operations Manager is responsible for the operations of the Unix, Linux, Windows environments on an Intel platform. Applications included in this area are Micro Focus En...
  • 2 Months Ago

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Operations Coordinator
  • Ryder System
  • Alachua, FL
  • Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
  • 6/1/2024 12:00:00 AM

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Computer Operations Supervisor (Warehouse Management Systems)
  • AutoZone, Inc.
  • Providence Forge, VA
  • Summary Supervise computer-related operations within the distribution center to ensure efficiency. Troubleshoot and corr...
  • 6/1/2024 12:00:00 AM

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Production Supervisor / Operations Supervisor - Reedsville, PA
  • Jadex
  • Reedsville, PA
  • Alltrista Plastics LLC, is a subsidiary of Jadex Inc., and is a leading manufacturer in high-volume, precision injection...
  • 6/1/2024 12:00:00 AM

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Operations Coordinator, Operating Room
  • Massachusetts General Hospital
  • Boston, MA
  • The Operating Room Coordinator serves as a communication link for the main Operating Room. Responsibilities include but ...
  • 5/30/2024 12:00:00 AM

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Operations Coordinator
  • Ryder System
  • Culpeper, VA
  • Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
  • 5/30/2024 12:00:00 AM

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Operations Coordinator
  • Ryder System
  • Twinsburg, OH
  • Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
  • 5/29/2024 12:00:00 AM

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Operations Coordinator
  • Wimsatt Building Materials - Wayne
  • Wayne, MI
  • Manages the daily warehouse operations of the facility and supervise the drivers and warehouse staff. Display superior c...
  • 5/28/2024 12:00:00 AM

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Operations Coordinator
  • Cencora
  • Auckland, Auckland
  • Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthi...
  • 5/3/2024 12:00:00 AM

Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Computer Operations Supervisor jobs
$81,591 to $111,688

Computer Operations Supervisor in Biloxi, MS
Once the candidate has completed their formal education in the respective field, there is an ample number of computer operator supervisor job profiles.
February 01, 2020
Computer Operations Supervisor in Poughkeepsie, NY
Average Computer Operations Supervisor Salary Across the U.S.
February 07, 2020
Computer Operations Supervisor in Terre Haute, IN
They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.
December 09, 2019