Clinic Operations Director (Hosp. Op.) directs and administers day-to-day operations of a hospital's outpatient or specialty clinic. Ensures economical and efficient performance under guidance of hospital's goals, objectives, and clinical operating budget. Being a Clinic Operations Director (Hosp. Op.) coordinates with management, medical teams and community to create policies and procedures that provide high quality health care services. Typically requires a bachelor's degree. Additionally, Clinic Operations Director (Hosp. Op.) typically reports to COO. The Clinic Operations Director (Hosp. Op.) typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Clinic Operations Director (Hosp. Op.) typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients.
Responsible for assisting physicians/providers with patient care, rooming patients, clerical, environmental and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the practice services. Conveys a positive image of the practice. The MA II, as a result of experience, training and proficiency in the department, is able to perform all requirements of the position at a competent level. As a Patient Navigator guides patients through the healthcare system and ensures that patients and members are able to access culturally and linguistically appropriate services in a timely and cost effective manner. The Patient Navigator must be knowledgeable about community resources, including financial, educational, social and emotional support services available to patients. The Patient Navigator shall demonstrate cultural competency with respect to populations served and will track patients through completion of all diagnostic and treatment care plans to ensure timely receipt of care. The Patient Navigator is responsible for coordinating a wide range of disease registry activities and running routine reports to facilitate patient tracking. Works closely with the patient care team and key collaboratives across YNHHS, NEMG staff. PM staff, hospital based Care Coordinators and Community based resources. The patient care team may include home health and other hospitals/facilities outside the Yale New Haven Health System
EEO/AA/Disability/Veteran
EDUCATION
High School Diploma or equivalent. Graduation from an accredited medical assistant certificate program and certification/registration (CCMA/CMA/AAMA/RMA) required.
EXPERIENCE
Minimum of 1 year of medical assistant experience in a primary care or specialist office.
LICENSURE
CCMA, CMA, AAMA, or RMA
SPECIAL SKILLS
Excellent, organizational, communication, customer service and teamwork skills required. Ability to multi-task is essential. EMR experience preferred and working knowledge of Microsoft office applications required. CPR certification preferred. Bilingual preferred but not required. Core philosophy or values consistent with a patient-centered approach to care and reflective of the YNHHS Standards of Behavior. Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image.
PHYSICAL DEMAND
MMR is required. Varivax (chicken pox vaccine) or evidence of prior chicken pox is required. Hepatitis B (or signed declination) is required for those with potential exposure to blood/body fluids. Tdap and influenza vaccination are strongly encouraged. Must complete work in a timely fashion.
HOURS: Full time; Days