Client Service Specialist jobs in Indiana

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, on your side goes beyond just words.

Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Nationwide Insurance is the 8th largest commercial carrier. Our Loss Control Services organization has over 100 Loss Control associates and technical staff.

Our commercial portfolio of accounts consists of traditional, middle market and national accounts. Business segments include : contractors, manufacturing, real estate management, service industries, retailers, etc.

We are seeking a Specialist, Loss Control who will be part of the Loss Control Services Construction Practice Team. The person in this role will have responsibilities for primarily IL and IN with some minimal overlap into surrounding states.

The qualified candidate will reside in or around the Chicagoland area.

We are seeking an individual with insurance industry experienced focused on construction loss control or commercial construction related experience focused in areas such as safety, project management or engineering to complete loss control surveys and provide ongoing consulting service to construction accounts.

This position is a key resource for the evaluation of new and prospective business, contributes to the profitability and retention of current construction business, and provides consulting services to construction accounts.

Construction experience / knowledge is required.

Strong relationship, marketing and consulting skills required to interact with underwriting, agents, members, managers, third parties and team members.

Strong written and verbal communication skills, ability to operate a personal computer and other business equipment, prioritize work, and meet deadlines.

Refer to Loss Control job documentation for additional requirements.

Compensation Grade : F5

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Job Description Summary

The Loss Control Services team at Nationwide contributes to the overall success of our customers’ businesses operationally and financially, and we learn and grow with them.

If you thrive in an environment where you can apply your expertise and experience to help business partners be successful, this could be the job for you!

As a Loss Control Specialist, you’ll consult and provide risk control services to a large portfolio of complex accounts within a line of business, influencing profitability and retention and creating a valued customer experience within a collaborative environment.

We’ll count on you to help determine effective controls, make improvement recommendations and differentiate classes of business.

You’ll have the opportunity to make a difference for our customers and company as you build and grow internal and external relationships, while continually growing your skills and expertise.

Job Description

Key Responsibilities :

Provides risk management services for a large portfolio of complex accounts to influence profitability and retention. Creates and recommends service objectives based upon customer goals, risk assessment results and loss analysis.

Meets with customers to identify hazards and exposures by conducting risk assessments to determine the effectiveness of controls and identify technically sound recommendations for risk improvement.

Assigns an appropriate line of business rating based on professional judgment and company guidance.

Researches customer operations, industry and technical information to prepare for site surveys, service work, meetings, presentations and projects.

Builds the technical acumen to become a subject matter expert for a single line of business or practice.

Builds and maintains strong relationships with customers, business partners, agents. Functions as an ongoing resource and contact person with a high level of expertise.

Consults with customers, providing observations, solutions and support to meet business needs. Creates and recommends service objectives based on customer goal assessments and loss analysis.

Identifies service opportunities based on loss trends and other data.

Communicates technical information effectively both verbally and in writing through preparation of technical reports in a state-of-the-art workflow environment.

Interacts with internal and external customers, leadership, peers and subject matter experts in a collaborative environment to gather and share information that helps our customers succeed.

Performs and coordinates technical training for internal and external customers.

Actively participates in career development activities and training.

May perform other responsibilities as assigned.

Reporting Relationships : Reports to Manager or Director. Does not have direct reports.

Typical Skills and Experiences :

Education : Bachelor's degree in safety, science, engineering, fire protection or construction management preferred.

License / Certification / Designation : There is an expectation of progress toward a professional designation, such as Associate Safety Professional (ASP), Certified Safety Professional (CSP), Associate in Risk Management (ARM) and others.

Associates must acquire all required state certifications.

Experience : Five to 10 years of commercial loss control or related experience preferred.

Knowledge, Abilities and Skills : General knowledge of safety and risk management practices and principles, including regulatory (Occupational Safety and Health Administration OSHA , Department of Transportation DOT , etc.

and national consensus standards (NFPA, etc.) preferred. Understanding of the commercial insurance business process and the fundamental role of loss control in that process.

Good verbal and written communication skills to interact with all levels of internal and external contacts. Must possess a desire to learn, grow and develop skills.

Ability to prioritize work and time. Ability to operate a personal computer and learn / use applicable systems.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values : Regularly and consistently demonstrates the Nationwide Values.

Job Conditions :

Overtime Eligibility : Exempt (Not Eligible)

Working Conditions : Must be able to climb, stoop, bend, balance on various heights, crawl and lift 50 lbs, use PPE when required and conduct physical site surveys in inclement weather and physical environments.

May require relocation. This is a field-based position. May require frequent and overnight travel. Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.

ADA : The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Safety Sensitive : This job has been identified as a Safety Sensitive (SS) position and in accordance with our substance free work place program may be subject to random alcohol and other drug testing.

Benefits

We have an array of benefits to fit your needs, including : medical / dental / vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.