Claims Quality Audit Supervisor jobs in Delaware

Company Details

Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.

Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.

The company is an equal opportunity employer.

Responsibilities

We have an opportunity for a Casualty Claims Supervisor to join our Berkley One team!  You will service as a key contributor to the Berkley One brand. You will  supervise a team of internal claims adjusters, TPA partners and the Claim Concierge support staff team. This position is centered around providing technical direction of frequency claims, both auto and liability, as well as operational efficiency and quality control of claim support staff who also interact with our customers. 

We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!   

This position will be based in our Wilmington, DE office  

Key functions include but are not limited to:

• Manage claims adjusters and claims service teams to meet or exceed performance metrics
• Manage, coach, and administer employee performance, compensation, and goal setting processes for team members
• Lead the adjustment and management of auto and liability, ensuring superior customer service to Berkley One customers, agent partners, as well as internal and external business partners
• Conduct thorough investigations, assess damages, and oversee the entire claims process for the TPA network from end-to-end, including coverage reviews, reserving, negotiation, and settlement
• Apply casualty claims expertise to make well-informed decisions and guide the resolution of claims effectively
• Analyze and interpret insurance coverage, clearly communicating positions in accordance with Berkley One guidelines and under the direction of the AVP Casualty Claims Manager
• Set and adjust reserves within authority limits, recommending reserve changes as needed
• Travel as necessary for business-related activities
• Other duties as assigned

Qualifications

• Bachelor's Degree or equivalent experience
• Minimum of 3-5 years' experience in casualty claims management including: auto, homeowner, and injury claims
• Minimum of 3-5 years’ experience handling high exposure and complex casualty claims
• Experience with TPA management, review of contracts, and understanding of service level agreements applied in practice for quality assurances
• Experience with high-net-worth policy coverages and services
• Excellent analytical, decision-making, interpersonal, communication, and negotiation skills
• Professional demeanor and the ability to maintain composure in high-pressure situations
• Broad knowledge of CCC, ARMS, and Copart systems is preferred
• Incredible empathy and understanding of the needs of customers, both insureds and their agents alike     Exceptional oral and written communication skills, your communication style is flexible to the situation and you communicate clearly and with a purpose
• Calm under pressure, you have excellent organizational and negotiation skills, integrity, and great follow-through on tasks, you are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
• You have a strong sense of accountability, fun and adventure
• Eye on innovative improvements

Additional Company Details

Sponsorship Details