At Accurate, our mission is to provide superior cleaning, sanitation and hygiene solutions to the hospitality and healthcare industry coupled with an unrivaled passion for doing the right thing, every time.
This job is perfect for you if...
You enjoy interacting with customers and work well in fast-paced and changing work environments.
You are a road warrior who doesn't mind driving distances and working out of their vehicle, which means you need a driver's license and can pass a motor vehicle records check.
You are mechanically inclined, enjoy working with your hands and get a kick out of troubleshooting and resolving issues.
Job Overview
The focus of this position is to develop business in the greater Riverside, CA market through customer-direct sales and distribution, while overseeing area operations and ensuring excellent service is provided to customer accounts.
Responsibilities Include:
Business Development (60%)
- Increase market penetration by prospecting new direct Accurate customers.
- Cultivate and manage Distributor and Broker partners; facilitate frequent meetings and set expectations on proper procedures for bringing on new business.
- Increase profitability by identifying sales opportunities within existing customers.
- Conduct accurate install surveys; foster frequent and clear communication between internal operations, Distributors and Brokers to close business.
- Other duties as assigned
Service & Operations (40%)
- Set the example for exceptional service standards; provide technical field support and training as needed.
- Responsible for execution and organization of parts, dispenser, equipment and direct-ship product orders as well as inventory management for the pacific northwest.
- Be the main point of contact and act as a liaison between service technicians in your territory and the operations and administrative teams at headquarters (Tempe).
- Conduct oversight of customer accounts by doing site audits to ensure proper preventative maintenance is performed.
- 24/7 mentality - be on-call and ensure after-hour and weekend service calls are responded to and resolved in a timely and efficient manner.
- Conduct site trainings at customer locations on proper equipment and chemical use.
- Oversee test locations to ensure all customer needs are met.
- Organize large rollouts; work with our internal operations team and coordinate with customers to devise plans for flawless installations.
- Install and maintain chemical dispensing systems, dish machines and water softeners at restaurants, hotels, schools and health care facilities.
- Act as a change-agent by providing insight on how to improve our chemical and service program.
- Other duties and responsibilities as assigned
The ideal candidate will have:
- High school diploma or equivalent
- Minimum of 1 year of related experience in one or more of the following areas: construction, electrical, plumbing, routine preventative maintenance, installation of commercial chemical systems or applications
- Experience in the commercial chemical industry servicing dish machines / warewash / water treatment / laundry a plus but not required
- Flexible schedule with the ability to work on-call during nights and weekends
- Valid driver's license
- Ability to pass a background and motor vehicle records check
- Mechanical ability
- Ability to work independently (self-motivated)
- Possess good organizational skills
- Tech Savvy - ability to use smart phones and learn new technologies
- Proficiency in the English language, bilingual in Spanish a plus but not required
The ideal candidate will have:
- High School Diploma or Equivalent
- A minimum of 5 years' experience in the Chemical Sales/Service industry
- A minimum of 5 years' experience managing Distributer relationships
- Dish machine installation and preventative maintenance experience
- Proficient in Microsoft Office (Outlook, Word, Excel)
- Ability to operate a smart phone, conduct internet research and learn new technologies
- Ability to lift with little to no restrictions
- Ability to travel by car and plane (valid driver's license required)
- Able to follow safety standards that vary from site to site
- Organizational skills and the ability to multi-task
- Proven ability to train others
- Strong sense of urgency
- Solid judgment along with decision-making skills
- Excellent verbal and written communication skills
- Extensive management experience
- Vendor management experience
- Familiarity with Adobe Acrobat Platforms
- Professional, flexible and positive team player that is self-directed and self-motivated
- Outstanding relationship-building skills coupled with a high degree of responsiveness and integrity