Catering Manager - Casino jobs in Missouri

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Responsible for supervising and managing staff in the EVS department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Responsible for overall day-to-day cleaning of the casino property, as well as ensuring deep cleaning activities are performed with minimal impact to operations.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals.
• Responsible for high level of quality service standards in all areas of responsibility.
• Responsible for ordering needed supplies and equipment.
• Responsible for ensuring department has all necessary tools to complete tasks and that all equipment is in working order.
• Makes final decision regarding completed work, ensuring it meets established standards.
• Responsible for ensuring OSHA standards are followed.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• Bachelor's degree (B.A./B.S.) in related field from four-year college or university; two to four years of related experience and/or training; or equivalent combination of education and experience.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Comprehensive knowledge of OSHA standards.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be able to perform the physical job duties of all EVS team members in times of emergencies.
• Must be able to operate all standard EVS equipment, including, but not limited to vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and handheld radio.
• Must be proficient in Microsoft Office applications (Excel, Word, and Outlook).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer