Casino Shift Manager jobs in Ohio

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Responsible for providing guidance and daily supervision to staff in the department.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Maintains product menu and assists in recording product inventories.
• Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
• Ensures customer service standards are followed by all team members and addresses issues as they arise. 
• Assists Manager with administrative duties, as needed.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• Must be 21 years of age or older.
• High School Diploma or GED equivalent required
• Bachelor's degree (B.A./B.S.) or Associate's degree (A.A./A.S.) preferred or combination of education and experience; one to two years beverage or equivalent experience
• Prior gaming experience preferred
• Minimum one year supervisory experience preferred
• Knowledgeable in total beverage service
• Promotional events experience preferred
• Ability to train, follow and execute training manuals
• Excellent customer service skills
• Strong communication skills; verbal and written
• Must be proficient in Microsoft applications (Excel, Word, Outlook, etc.)
• Flexible to work all shifts including holidays, nights, weekends and overtime as business needs dictate.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY