Business Process Optimization Director manages teams that study and develop optimization changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Conducts research on best practices and industry trends for the business. Being a Business Process Optimization Director oversees the in-depth analysis of existing workflows. Utilizes flowcharts and process maps to define existing processes and identify areas needing improvement. Additionally, Business Process Optimization Director engages and organizes subject matter experts and cross-functional groups to collect inputs. Implements the tools required to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions. Introduces new business processes to the organization and produces documentation, tools, and training to support adoption. Requires a bachelor's degree. Typically reports to a director. The Business Process Optimization Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Business Process Optimization Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
The Vermont Department of Labor, Unemployment Insurance Division, is looking for an individual with experience with project management, business process management, product development, information technology, and quality techniques to join our team as we look to kick off the Divisions modernization effort.
The Business Process Manager will assist with managing the day-to-day activities of the Unemployment Insurance modernization project.
Given the heightened focus on Unemployment Insurance and the long-term priority of modernizing the Department's outdated computer system, this position reports directly to the UI Director and/or Associate Director and Business Applications Support Manager on the Department's unemployment insurance modernization effort and UI Program initiatives. This position works with business leads to ensure the objectives of the UI Program are successfully met. This includes assisting with oversight of the modernization effort, program projects and initiatives to include working with program staff and managers on business requirements, the development, implementation, and monitoring of programmatic elements to ensure compliance with federal and state legislation, regulations, and policies.
This position, Business Process Manager - Limited Service (Job Requisition #50126), is open to all State employees and external applicants.
If you would like more information about this position, please contact kristine.murphy@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.
Work is performed in a standard office setting.
Master's degree in business administration, project management, information technology management, public administration, public policy, mathematics, or closely related area AND one (1) year or more of experience in the areas of business process improvement or information technology design, development and implementation, or similar experience.
OR
Bachelor's degree in business administration, project management, information technology management, public administration, public policy, mathematics, or closely related area AND three (3) years or more of experience in the areas of business process improvement or information technology design, development and implementation, or similar experience.
OR
Associate's degree in business administration, project management, information technology management, public administration, public policy, mathematics or closely related area AND five (5) years or more of experience in the areas of business process improvement or information technology design, development and implementation, or similar experience.
OR
Professional Certification in Project Management, Business Process Management, Quality Processes, or other pertinent area AND three (3) years or more of experience in the areas of business process improvement or information technology design, development and implementation, or similar experience.
OR
Seven (7) years or more of experience in the areas of business process improvement or information technology design, development and implementation, or similar experience.
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
Want the specifics? Explore the Benefits of State Employment on our website.