Business Application Delivery Manager manages a team of business application delivery programmers. Improves operational processes and supports critical business strategies by managing the development, implementation, and maintenance of applications systems. Being a Business Application Delivery Manager leads multiple projects and oversees programmers to ensure that established policies and procedures are followed correctly. Trains programmers on standard methodologies, tools, and best practices to ensure high-quality deliverables. Additionally, Business Application Delivery Manager establishes deadlines, develops goals, and tracks performance metrics for the department. Typically requires a bachelor's degree. Typically reports to a director. The Business Application Delivery Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Business Application Delivery Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We Transform. SAP® Solutions into Value
Empowering you – to break new ground.
We understand the business of our clients and know what it takes to transform it into the future. At NTT DATA Business Solutions, we drive innovation - from advisory and implementation, to managed services and beyond, we continuously improve SAP solutions and technology to make them work for companies – and for their people.
Does that sound like a challenge that suits you? Then we would love to get in touch! Whatever your current core competencies are: We will empower you with everything you need in order to help companies in more than 30 countries to become more efficient and effective.
At the same time, you can always rely on a culture of mutual respect and strong solidarity. Are you ready to break new ground?
Position Description: The Senior Service Delivery Manager will be responsible for establishing, maintaining and executing the Service Delivery strategy, methodology and model for Managed Services:
This role is directly responsible for the delivery and profitability of the work delivered to the Strategic Account(s). In this role, the Sr. Service Delivery Manager assists and advises a group of Service Delivery Managers, whose primary focus is to deliver with excellence for one or more of our Strategic support customers. The Sr. Service Delivery Manager will also advise Customer Success Manager(s) coordinating delivery to “B” and/or “C” accounts. The Sr. Service Delivery Manager will work directly with Service Delivery Managers on ensuring the quality delivery of Managed Services which includes providing strategic insight based on support operations, helping clients reduce operational spend to invest in capital initiatives, managing priorities, reporting performance metrics (SLAs/KPIs), billing, coordinating project and support budgets, resolving any conflicts, and communicating upcoming demand outside of the direct account team. The Sr. Service Delivery Manager is directly responsible for overall customer satisfaction and delivery of the work product to Strategic Accounts as well as providing feedback to Service Delivery Managers. She/he will also be responsible for establishing consistent standards and processes regarding delivery management. The Sr. Service Delivery Manager may also have an account(s) to manage.
The Sr. Service Delivery Manager will collaborate across the Customer Success Organization: Application Management, Hosting and Maintenance. The Sr. SDM will collaborate with and support the Service Delivery Managers, Operations Delivery Managers, Account Managers or Sales to identify, execute, and expand delivery activities necessary to achieve strategic account plans and goals.
Duties and Responsibilities:
A. Customer/Engagement Management
Provide:
B. Project Management Responsibilities
C. Resource Management Responsibilities
Position Requirements/Qualifications:
Preferred
NTT Data Business Solutions offers competitive salaries, excellent health and dental benefits, including Flexible Paid Time Off in addition to 10 paid holidays, a 401k plan, remote work opportunities and many other great benefits. Would you have an interest in pursuing a position with our high growth firm?
The annual base compensation range for this role will be $108,866 - $206,632. The exact compensation at which this job is filled will be determined by a number of factors including but not limited to organizational needs and the qualified candidate’s skill set, certifications, and experience.
Employment is contingent upon the completion of a satisfactory background check | NTT Data Business Solutions participates in E-Verify | No third-party applications will be accepted.