Business Analytics Director jobs in Wyoming

Service Excellence is part of all we do at Wyoming Behavioral Institute. Our standards include:

• Treat everyone as a guest by making a good first impression, anticipating needs and displaying service recovery skills.
• Demonstrate professionalism and excellence by looking professional, being accountable for actions and delivering excellence in our everyday work.
• Practice teamwork by participating in decision-making and process improvement, communicating effectively, and focusing on the problem/issue, not the person.

• The Assistant Director of Business Development is fully trained in the UHS model of outreach liaison account management and accountability, and mentors outreach liaisons in the model’s application when working with in and out of state referral sources.
• Works with the Director of Business Development to recruit, screen, and hire outreach liaisons tasked with working with in and out of state referral sources.
• Monitors the performance of business development team members in relation to departmental goals and provides feedback to the Director of Business Development.
• Co-hosts regularly scheduled, agenda-driven business development team meetings that are responsive in content to outreach liaison needs; invites other appropriate staff to serve as resources.
• Regularly analyzes results of referral development calls; evaluates and prioritizes referral targets and modifies strategies as needed.
• Works with the Director of Business Development to monthly operating reports, inclusive of all required components. Consistently submits accurate, comprehensive reports in a timely manner.
• Adjusts marketing plans to target specific payers and referral sources. Targets specific patient populations needed for bed capacity.
• Works with the Director of Business Development to regularly obtain and effectively analyze and communicate available clinical outcome and patient satisfaction data.
• Conducts periodic market needs analysis, under the direction of the Director of Business Development, to assist in developing new services to proactively meet changing needs of market(s) served.
• Provides feedback to the Director of Business Development regarding competitive trends.
• Maintains a territory or market segment and makes 25 contacts with referral sources weekly while establishing professional relationships with potential and current referral sources.
• Routinely communicates with referral sources regarding satisfaction with treatment at the facility.
• Works with appropriate corporate resources to regularly develop, distribute, obtain, and effectively communicate Referral Source Satisfaction Surveys and resulting feedback.

• Develops and maintains comprehensive knowledge of each of the facility’s programs and services, including Inpatient, Residential and Outpatient programs, the assessment process and transportation services.
• Develops and maintains a comprehensive knowledge of the facility’s admission criteria and exclusionary criteria as it applies to inpatient, residential and outpatient programs.
• Develops and maintains an understanding of voluntary and involuntary admissions status and the facility’s procedures regarding processing these admissions.
• Regularly attends in-services and program development meetings held by the clinical staff to remain informed of current program issues and programmatic changes or updates.
• Develops and maintains a current knowledge of general economic and business status of the behavior healthcare market within Wyoming and provides management with relevant information and strategic plans, as appropriate.
• Maintains a general working knowledge of the target markets utilized for referrals, as well as comprehensive knowledge of the status of specific target markets.

• Helps the Director of Business Development proactively identify trends and changes in the marketplace and demand for specific programs.
• Effectively utilizes all marketing means and resources, including referral patterns, research and analysis, marketing, advertising, and public relations.
• Participates with The Agency and the Director of Business Development in the conception and dissemination of various referral source campaigns including, but not limited to print, direct mail, collateral, advertising, social media, and web targets.
• Works with the Director of Business Development to implement programs, projects, and activities that enhance the community’s positive perception of the organization and services. Demonstrates ability to use conferences, seminars, lunch and learns, open houses, community education collaboration, health fairs, etc., as strategic tools.
• Works with the Director of Business Development Director to engage facility staff in image-building efforts by effectively identifying and utilizing talents of staff in public relations activities.