Beverage Supervisor - Casino jobs in Massachusetts

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Responsible for fostering a fun environment.
• Responsible for being a gracious host to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Provides personalized service and uses guest name.
• Resolves service problems according to guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
• Promotes casino events and programs.
• Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Takes drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests.
• Handles money according to procedure.
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.
• Maintains clean and stocked workstation.

BRING US YOUR BEST.

• Must be 21 years of age.
• High School Diploma or equivalent.
• Read, write legibly, understand and speak English.
• Excellent customer service/communication skills.
• Count money and change correctly.
• Know or is able to learn tray service, cocktail ingredients.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
• Must meet professional appearance standards as prescribed by company policy.
• Must be able to respond to visual and oral cues.
• Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time.
• Able to tolerate second-hand smoke, noise, bright lights.
• Able to work at a fast pace in often crowded/noisy environment.
• Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY