Banquet Manager plans, directs and coordinates banquets held within the establishment. Negotiates contracts, assists in the selection of menu items, schedules banquet staff, arranges for facilities or equipment, and communicates customer needs to the appropriate personnel. Being a Banquet Manager develops and maintains banquet accounts by ensuring customer satisfaction before, during, and after the event. May require a bachelor's degree. Additionally, Banquet Manager typically reports to a head of a unit/department. The Banquet Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Banquet Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Hillcrest Country Club is a private club that provides a healthy and positive environment for Members, Guests, and Employees. Our commitment is to do everything to accommodate our members’ and guests’ needs and wants. With that overall objective in mind, our purpose is to run a profitable business and plan for the long-term financial needs of this Club.
Vision Statement
We are the preferred private club for creating extraordinary experiences and memorable stories for families and guests.
Our Staff
All team members must demonstrate genuine hospitality while interacting with our membership. It will be your duty to create an exceptional experience that will contribute to our team’s success.
Overview
The Banquet Manager will supervise set-ups, breakdowns, staffing levels, and quality of service while maintaining Food and Beverage financial goals. The Banquet Manager coordinates with the Events Director and host to ensure that all events are well organized and that the members’ expectations are exceeded.
Responsibilities
Supervises the Banquet Department during catered events and helps coordinate their work with the Event Planning team.
· Effectively communicate with Department Heads and Employees to execute a high level of service at all times.
· Manage, train, and create an engaging atmosphere for employees
· Ensure that all Employee are executing the steps of service as laid out in their training
· Attend all BEO meetings and ensure execution of events based on information provided in the BEO
· Responsible for events from beginning to end, including set up, service, break down, and reset for the following event.
· Responsible for closing, locking, and securing the building at night, running all end-of-day reports, billing for events, etc.
· Inspects function rooms to ensure proper maintenance of a clean and orderly area
· Distribute copies of the function sheets to the staff assigned to work a particular function
· Holds pre-function line-up with the staff to ensure smooth, efficient service
· Interprets function diagrams as distributed by the Catering Department and ensures accurate setup of functions
· Ensures employees are informed of the expected attire for each event to ensure they arrive for work in the designated uniform. Provides the neat, clean appearance of employee uniforms and hygiene.
· Ensure neat and orderly clean up after each event. This includes maintenance of the assigned function room, side stations and service areas, linen room, all hallways and traffic areas, and all storage areas
Qualifications
- This position requires excellent organizational and detail skills.
- The employee must have excellent people skills and the ability to communicate with both members and staff.
- The employee in this position may sometimes work under pressure and, therefore, should possess the ability to be flexible, to rearrange priorities quickly, and to use common sense.
- Because the employee in this position deals in member relations, good grooming, and social skills are a requirement.
- The employee should know the game of golf and golf tournaments, food and beverage, and how to execute wedding receptions, social events, and business meetings.
- Must have experience managing the food and beverage aspect of banquet events, including room set-up and breakdown, assigning staff duties, and functioning as the liaison with the kitchen for each event.
- Candidate must be able to lift and move heavy objects. Must be able to work long hours on their feet when needed.
- Must be able to work holidays and weekends. Weekly workload varies, and hours are heavier in the in-season.
Job Type: Full-time
Pay: $38,000.00 - $60,000.00 per year
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Work Location: In person